Senior Manager, Data Center Operations

Preferred Skills / Certifications Experience in mission-critical environments such as hyperscale data centers, utilities, industrial operations, healthcare, telecom, semiconductor, manufacturing, or large-scale facilities. Experience managing vendors supporting facilities operations, maintenance services, electrical systems, mechanical systems, commissioning, construction support, critical infrastructure, or technical service delivery. Familiarity with structured supplier governance models, supplier segmentation, performance scorecards, benchmarking, cost reduction, service-level management, and corrective action planning. Experience supporting or leading vendor audits, compliance reviews, safety documentation reviews, insurance tracking, contract renewals, service transitions, or supplier remediation plans. Experience building or scaling vendor management processes, dashboards, operating rhythms, and governance standards across multiple sites or regions. Knowledge of procurement systems, contract lifecycle management tools, reporting platforms, CMMS systems, ticketing tools, workflow platforms, or enterprise planning systems is a plus. Supply chain, procurement, facilities management, contract management, vendor management, project management, or safety-related certifications are a plus. Physical Demands / Work Environment This role supports mission-critical data center environments where execution quality, responsiveness, safety, and operational discipline are essential. Regular attendance and occasional travel are required to support team leadership, vendor governance, site engagement, supplier reviews, escalation management, or performance oversight. To perform these duties, you must be able to frequently walk, stand, and move through operational and office environments, with occasional visits to industrial, construction, or active data center site areas. These tasks must be performed safely, with or without reasonable accommodation, to support the continuous health of site operations and vendor-delivered services. Why Oracle Cloud Infrastructure? Global impact at scale: Lead vendor management practices that directly influence the reliability, safety, scalability, and service continuity of OCI's mission-critical data center infrastructure across regions and continents. Strategic leadership opportunity: Build and mature vendor governance, supplier performance, and operational accountability models that support a rapidly growing cloud infrastructure business. Technically rigorous environment: Partner with experienced operations leaders, engineers, automation specialists, procurement professionals, compliance teams, and safety experts in a hyperscale environment where disciplined execution matters. Culture built on operational excellence: Join an organization that values safety, process rigor, clear accountability, data-driven decision-making, and continuous improvement as foundational to protecting uptime and customer trust. Long-term career development: Benefit from internal mobility, leadership development, role-based technical training, and growth opportunities for professionals building long-term careers in cloud infrastructure, facilities operations, and vendor strategy. Key Responsibilities Lead, coach, and develop a team of Vendor Specialists, Vendor Managers, or related vendor-facing professionals supporting data center facilities operations. Own vendor management execution across assigned sites, regions, services, or programs, ensuring vendor performance aligns with uptime, safety, quality, compliance, financial, and operational expectations. Establish and maintain vendor governance practices, including performance reviews, escalation paths, operating rhythms, reporting standards, issue management processes, and accountability mechanisms. Oversee end-to-end vendor lifecycle activities, including selection support, onboarding, contract implementation, performance tracking, renewal support, issue resolution, compliance follow-up, and service transitions. Partner with Procurement, Finance, Legal, Compliance, Site Operations, Facilities, Engineering, and Safety teams to ensure vendor contracts and service scopes are operationally executable and commercially sound. Drive vendor performance against SLAs, KPIs, safety standards, compliance requirements, quality expectations, and delivery commitments; ensure corrective actions are tracked through closure. Lead escalation management for recurring, systemic, or high-risk vendor issues that may affect service continuity, operational reliability, safety, cost, or compliance. Provide clear, data-backed reporting to site, regional, functional, and senior leadership on vendor performance, risks, trends, gaps, and improvement plans. Support vendor risk assessments, business continuity planning, contingency strategies, and mitigation plans for critical service providers. Ensure required vendor documentation, contracts, certifications, insurance, compliance records, safety artifacts, and performance records are complete, current, and audit-ready. Identify structural performance gaps, commercial risks, process inefficiencies, and service delivery concerns; lead initiatives to improve vendor reliability, consistency, scalability, and accountability. Support vendor strategy, consolidation, benchmarking, cost optimization, supplier segmentation, and governance model improvements in partnership with Procurement and business stakeholders. Lead or support vendor transitions, scope expansions, remediation plans, service changes, and performance interventions across critical facilities services. Develop and maintain systems, dashboards, trackers, and reporting mechanisms that provide accurate visibility into vendor performance, compliance status, contract obligations, service issues, and operational risk. Reinforce Oracle standards for safety, operational discipline, ethical vendor engagement, communication quality, and accountability across internal teams and external suppliers. Build strong working relationships with strategic vendors while maintaining appropriate commercial discipline, performance expectations, and escalation boundaries. Ideal Candidate Profile 5-7+ years of experience in vendor management, supplier management, facilities operations, procurement, contract management, supply chain, data center operations, construction operations, industrial services, or related operational environments. 3+ years of people management or team leadership experience, including coaching, prioritization, performance management, and organizational development. Experience managing critical vendors, service providers, or outsourced partners in data centers, facilities, utilities, manufacturing, logistics, telecom, construction, healthcare, or other regulated or uptime-sensitive environments. Strong understanding of vendor governance, supplier performance management, contract execution, escalation management, and operational risk mitigation. Proven ability to lead cross-functional initiatives involving Operations, Facilities, Engineering, Procurement, Finance, Legal, Compliance, Safety, and external vendors. Strong contract and commercial awareness, including experience interpreting service scopes, performance obligations, pricing structures, change orders, renewals, and vendor accountability mechanisms. Working knowledge of safety, compliance, audit readiness, business continuity, and risk-management practices in operational or mission-critical environments. Bachelor's degree in Supply Chain, Business, Operations, Facilities Management, Engineering, Procurement, Construction Management, or a related field preferred; equivalent experience also valued. Skills and Competencies Strong people leadership skills with the ability to develop talent, set direction, manage priorities, and build accountability within a growing vendor management function. Excellent stakeholder management skills, with the ability to influence across operations, commercial, technical, legal, finance, and compliance teams. Strong negotiation, conflict-resolution, and escalation-management capabilities. Data-driven approach to vendor performance, reporting, trend analysis, risk identification, and executive communication. Strong organizational and program management skills, with the ability to manage multiple vendors, sites, priorities, escalations, and improvement initiatives simultaneously. Ability to identify systemic issues, assess operational and commercial impact, and drive practical resolution paths through internal and external stakeholders. Strong judgment in balancing service continuity, safety, contractual obligations, financial discipline, compliance requirements, and operational urgency. Excellent written and verbal communication skills, including the ability to present complex vendor performance, risk, and operational issues clearly to senior leadership. Ability to operate effectively in a fast-paced, high-growth, mission-critical infrastructure environment. Proficiency with contract management platforms, vendor management tools, reporting dashboards, procurement systems, ticketing systems, workflow platforms, or enterprise operations systems. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing View email address on click.appcast.io or by calling View phone number on click.appcast.io in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Salary and Benefits US: Hiring Range in USD from: $126,200 to $264,100 per annum. May be eligible for bonus, equity, and compensation deferral. Medical, dental, and vision insurance, including expert medical opinion. Short term and long term disability. Life insurance and AD&D. Supplemental life insurance (Employee/Spouse/Child). Health care and dependent care Flexible Spending Accounts. Pre-tax commuter and parking benefits. 401(k) Savings and Investment Plan with company match. Paid time off: Flexible Vacation and accrued Vacation for eligible employees. 11 paid holidays. Paid sick leave with 72 hours at hire, refilled yearly up to 112 hours. Paid parental leave. Adoption assistance. Employee Stock Purchase Plan. Financial planning and group legal services. Voluntary benefits including auto, homeowner and pet insurance. #J-18808-Ljbffr The Boston Beer Company