Senior Product Manager, Conversion

Role Description

The Customer Growth team is the engine behind Redfin's demand generation. We convert Redfin's 50M+ unique monthly visitors into agent and mortgage demand across our buy, sell, and mortgage businesses. From tour scheduling to offer submission to mortgage lead gen, we own the conversion flows that connect users with Redfin real estate agents and Rocket Mortgage bankers. We move fast, running a high volume of A/B experiments while also making bigger bets on new contact channels. Since these opportunities are so fundamental to Redfin's overall success, this role will collaborate closely with teams across Redfin and Rocket.

We're looking for a talented Senior Product Manager I to drive the next wave of customer growth. Your vision and solutions will directly and significantly impact Redfin's profitability. You'll own key parts of the conversion funnel, turning visitors into contacts for our agents and bankers. You'll balance iterative experiments with bigger bets across many layers of risk and ambiguity.

• Build a vision and product strategy, while driving a cross-functional and leadership alignment.
• Run a high-velocity experimentation program. Design, execute, and learn from A/B tests to continuously improve conversion rates.
• Forge roadmaps, requirements, and product designs, setting concrete goals to measure team success.
• Work with stakeholders across businesses to build a cohesive experience, navigate tradeoffs, and drive business results.
• Define and execute on the product roadmap for your team, rallying a cross-functional team of engineers, designers, marketers, and analysts to ship world-class products.
• Influence engineering leaders on technical directions that have strategic impact.
• Dive deep into data with analysts to offer critical insights and execute on product improvements.
• Effectively communicate progress, outcomes, and recommendations to executives through clearly written narratives and reviews.
• Improve the company’s best practices and mechanisms as a senior Product leader on the team.

Qualifications

• Passionate about Redfin's mission.
• 5+ years of Product Management experience working with a team to build and deliver new products or experiences.
• Preferably with previous experience with conversion Product Management and a deep understanding of A/B testing.
• Able to influence executives and entry-level employees alike across multiple functions.
• A Learner. Demonstrated ability to quickly develop subject matter expertise in a complex area.
• Deep customer empathy. Ability to listen to users, understand their key problems, and develop intuitive solutions.
• Track record of working on innovative problems that are ambiguous at the outset, simplifying complexity into something actionable.
• Great communicator. Ability to distill a challenging problem into its essential elements and clearly communicate your vision.
• Analytical. Data-driven at your core, able to articulate complex issues in a simple way.

Benefits

• Health and well-being support for you and your family.
• Comprehensive perks and health benefits for peace of mind.
• Annual bonus, incentives, and other employment-related benefits including medical, dental, and vision benefits.
• 401K retirement plan and paid-time off.

Company Description

Redfin is a technology-driven real estate company with the country's most-visited real estate brokerage website. As part of Rocket Companies (NYSE: RKT), Redfin is creating an integrated homeownership platform from search to close to make the dream of homeownership more affordable and accessible for everyone. Redfin’s clients can see homes first with on-demand tours, easily apply for a home loan with Rocket Mortgage, and save thousands in fees while working with a top local agent.