Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About our Agency:
I’m a second-generation agent with over 10 years in business, and today our agency operates out of two offices with a dedicated team of 10 employees. Giving back is a big part of who we are — we love being involved in the community through local events, team sponsorships, and our annual Green High School Good Neighbor Scholarship. Supporting the communities we serve isn’t just something we do; it’s part of our identity.

Office culture plays a huge role in our success. We foster a true family atmosphere built on collaboration, growth, and connection, and we regularly invest in team development and off-site team-building experiences. I believe this is a great place to build a career because we focus on helping team members grow their skillsets, offering internal promotions, and creating real opportunities for advancement.

I became an agent to make a meaningful impact on individuals and businesses by helping protect what matters most and secure their financial futures. Outside of work, I enjoy coaching my kids’ sports teams, traveling, and snow skiing. For our team, we offer a 401k, work-life balance, and licensing reimbursement. If you’re looking for a supportive, growth-focused environment where community and culture truly matter, you’ll feel right at home here.

Job Description: As a Customer Service Representative - State Farm Agent Team Member, you'll be at the forefront of delivering an exceptional customer experience. Your responsibilities will include:

• Engaging with customers through various channels, including phone, email, and chat.
• Providing friendly and efficient assistance with policy inquiries, updates, and claims.
• Utilizing digital tools and platforms to connect with a younger demographic.
• Collaborating with a dynamic team to ensure timely and effective issue resolution.
• Proactively identifying opportunities to enhance customer satisfaction.

Qualifications:

• Excellent communication skills, both written and verbal.
• Tech-savvy with a familiarity with digital communication tools.
• Customer-oriented mindset with a strong desire to exceed expectations.
• Ability to adapt to a fast-paced, evolving work environment.
• Previous customer service experience is a plus, but not required.

Requirements:

• High school diploma or equivalent; college degree is a plus.
• A positive and proactive attitude towards learning and growth.
• Familiarity with social media platforms and digital communication tools.
• Ability to work in a collaborative team setting.
• Willingness to obtain relevant insurance licenses (training will be provided).

Perks for Customer Service Representative - State Farm Agent Team Member,

• Competitive base salary with performance-based incentives.
• Comprehensive benefits package, including health insurance and retirement plans.
• Opportunities for professional development and career advancement.
• Fun and inclusive work environment with team-building events.
• Emphasis on work-life balance.

How to Apply:  
Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance, we want to hear from you!

 
Brian Hoy State Farm Agency is an equal opportunity employer and encourages applications from individuals of all backgrounds.