Catering Manager

Position Overview: 

Do you love creating memorable experiences, building relationships, and being the person who makes things happen behind the scenes? 

At Chick-fil-A, we are looking for a driven, detail-oriented leader to own and grow our Catering Program through serving our community in meaningful ways, one order at a time. 

This role is more than preparing food, it’s about showing up for the businesses, schools, families, and events during moments that matter. That Catering Manager is responsible for executing all catering operations with excellence, ensuring every order is accurate, timely, and creates a memorable guest experience. 

This position offers the opportunity to take full ownership of catering operations, build lasting community relationships, and directly impact the growth of the business. 

Responsibilities:

Relational Responsibilities:

• Cold call businesses, past clients, offices, etc to gain catering business
• Every guest ordering 24 hours in advance or more receives a confirmation call and all guests receive a follow-up email within 3 days
• Go out into the community to \blitz\ and share our catering offerings

In-Restaurant Responsibilities: 

• Work closely with operations and kitchen staff to ensure the Restaurant has all food and paper goods needed to prepare upcoming catering orders 
• Manage all incoming catering orders (phone, online, in-person or EZCater)
• Plan and coordinate delivery routes and schedules to ensure efficiency and timeliness
• Ensure order accuracy, proper packaging, and on-time delivery or pick-up 
• Maintain cleanliness and organization of all catering equipment and designated areas (including cleaning TMS bags, organizing and labeling catering inventory) 
• Oversee setup and presentation for catering events when applicable 
• Continuously evaluate all guest expectations, identify opportunities for improvement, and communicate operational enhancements to the Operator 

In-Community Responsibilities: 

• Serve as a brand ambassador by building relationships within the local community 
• Maintain and grow existing catering partnerships through thoughtful and personalized touches (ex. Surprise and delight moments, handwritten thank you notes, etc.)
• Proactively generate new catering opportunities by disturbing marketing materials and engaging potential guests 
• Provide exceptional customer service by creating personalized and memorable experiences 
• Communicate clearly and effectively with guests regarding order details, timing and expectations 
• Handle any issues, concerns, or changes with professionalism, urgency and care

Skills and Qualities:

• Proven self-starter with a strong sense of ownership
• Strong leadership, organizational, communication, and time-management skills 
• Passionate for building meaningful relationships with guests and the community 
• Highly detail-oriented with a strong focus on accuracy and execution
• Ability to manage multiple priorities in a fast paced environment 
• Strong planning, organizational, and project management skills 
• Ability to maintain accurate records and track catering sales 
• Confident decision-maker with the ability to delegate effectively 
• Resilient and adaptable when facing challenges or setbacks 
• Previous leadership or food service experience preferred 
• Passionate about creating meaningful moments and spreading joy through service 

What You’ll Gain:

• Opportunity to take full ownership of a growing area of the business 
• Leadership development and growth opportunities 
• A positive, team-oriented work environment 
• The ability to make a direct impact in the local community 
• Hands-on experience in operations, sales, and relationship-building 

Apply Today

If you’re ready to lead, serve, and create a meaningful impact in your community, we would love to meet you! 

Benefits:

• Scholarship Opportunities
• $150/mo towards health insurance after 90 days
• $50/mo towards cell phone bill after 90 days
• Upfront tuition assistance for thousands of online courses, covering life skills, languages, trades, degrees, and more to help support you in your personal and professional growth. No waiting for reimbursements - tuition is paid directly to academic providers on your behalf. Choose from a wide range of online programs and learning providers for wherever you may be in your education journey.
• Commission begins after 90 days of employment and excludes EZ cater deliveries

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.