Guest Engagement Associate

Job Description

Job Description

Position Description

Updated April 16, 2026

Title: Guest Engagment Associate

D ivision: Education & Engagement

Reports to: Director of Guest Engagement

Position Status: Part-time; Non-Exempt

Salary Range/Pay Rate: $15.00/hour

Whether igniting a passion for the study of the past, empowering an interest in civic engagement, or providing an introduction to the Commonwealth, the Virginia Museum of History & Culture offers meaningful experiences for all. Whatever the role, your work here helps bring Virginia's story-past, present, and future-to life.

If you are curious, creative, and passionate about preserving and sharing Virginia history, your next chapter starts now!

Position Summary:

The Virginia Museum of History & Culture (VMHC) seeks a qualified candidate for the position of Guest Engagement Associate, who has an authentic interest in the mission and work of the VMHC. Guest Engagement Associates serve as a part of the Education & Engagement Division and report directly to the Director of Guest Engagement. They are tasked with creating a welcoming environment for all Virginia Museum of History & Culture guests, while providing excellent customer service, accurate wayfinding information, and maintaining a friendly retail experience. In addition, qualified candidates will assist with digital outreach and on-site programming as needed.

Duties & Responsibilities:

• Staff desks at museum entry points, assist guests with wayfinding and exploration, and provide excellent customer service to all guests
• Operate POS systems to process admission and retail sales, assist with visual merchandising, and maintain the appearance of the museum store
• Fulfill web and mail-order purchases and assist with digital outreach initiatives and on-site programming for students and adults
• Perform other duties as assigned

Knowledge, Skills & Abilities Necessary:

• Must be responsible, flexible, punctual, and able to work well under pressure
• Must possess excellent communication skills, knowledge of Microsoft Office, and an interest inVirginia history
• Physical requirements include standing for long periods of time, retrieving merchandise that can weigh up to 30 pounds, and the ability to work weekends, holidays, and select special events

Education & Experience Requirements:

• High School Diploma or Equivalent
• Retail and point of sale experience preferred
• Customer service experience preferred

Notes & Special Requirements:

• Must be able to work weekends, holidays, and some nights.
• Leave, wellness and retirement benefits offered in accordance with company policy.

Application:

• If interested in this job opportunity, please apply and upload your cover letter and resume to

Founded in 1831 as the Virginia Historical Society, the VMHC, a private, non-profit organization, is the oldest museum and cultural organization in Virginia, and one of the oldest and most distinguished history organizations in the United States. The museum cares for a renowned collection of more than nine million items representing the far-reaching story of Virginia.

The Virginia Historical Society is an Equal Opportunity Employer.

Position Description

Updated April 16, 2026

Title: Guest Engagment Associate

D ivision: Education & Engagement

Reports to: Director of Guest Engagement

Position Status: Part-time; Non-Exempt

Salary Range/Pay Rate: $15.00/hour

Whether igniting a passion for the study of the past, empowering an interest in civic engagement, or providing an introduction to the Commonwealth, the Virginia Museum of History & Culture offers meaningful experiences for all. Whatever the role, your work here helps bring Virginia's story-past, present, and future-to life.

If you are curious, creative, and passionate about preserving and sharing Virginia history, your next chapter starts now!

Position Summary:

The Virginia Museum of History & Culture (VMHC) seeks a qualified candidate for the position of Guest Engagement Associate, who has an authentic interest in the mission and work of the VMHC. Guest Engagement Associates serve as a part of the Education & Engagement Division and report directly to the Director of Guest Engagement. They are tasked with creating a welcoming environment for all Virginia Museum of History & Culture guests, while providing excellent customer service, accurate wayfinding information, and maintaining a friendly retail experience. In addition, qualified candidates will assist with digital outreach and on-site programming as needed.

Duties & Responsibilities:

• Staff desks at museum entry points, assist guests with wayfinding and exploration, and provide excellent customer service to all guests
• Operate POS systems to process admission and retail sales, assist with visual merchandising, and maintain the appearance of the museum store
• Fulfill web and mail-order purchases and assist with digital outreach initiatives and on-site programming for students and adults
• Perform other duties as assigned

Knowledge, Skills & Abilities Necessary:

• Must be responsible, flexible, punctual, and able to work well under pressure
• Must possess excellent communication skills, knowledge of Microsoft Office, and an interest inVirginia history
• Physical requirements include standing for long periods of time, retrieving merchandise that can weigh up to 30 pounds, and the ability to work weekends, holidays, and select special events

Education & Experience Requirements:

• High School Diploma or Equivalent
• Retail and point of sale experience preferred
• Customer service experience preferred

Notes & Special Requirements:

• Must be able to work weekends, holidays, and some nights.
• Leave, wellness and retirement benefits offered in accordance with company policy.

Application:

• If interested in this job opportunity, please apply and upload your cover letter and resume to

Founded in 1831 as the Virginia Historical Society, the VMHC, a private, non-profit organization, is the oldest museum and cultural organization in Virginia, and one of the oldest and most distinguished history organizations in the United States. The museum cares for a renowned collection of more than nine million items representing the far-reaching story of Virginia.

The Virginia Historical Society is an Equal Opportunity Employer.