Inside Sales Representative

Position Summary Administers customer service accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations. Responsible for seeing the direction and oversight of assigned customer accounts are carried out. Interprets customer requests, monitors performance and delivery, investigates complaints, negotiates pricing and discounts based upon predetermined scope. Scope/Supervision and Interaction This position does not have direct reports. This position reports to the Customer Service Supervisor, and interacts with internal and external customers. Responsibilities Enters and maintains sales orders and quotes for assigned customers. Interprets customer requests, monitors performance and delivery. Negotiates pricing and discounts based on predetermined scope. Evaluates customer performance requirements, delivery schedules, and reviews estimates of materials and labor costs. Resolves customer complaints concerning deliveries, invoicing, or billing discrepancies. Maintains successful, long term business relationships and contacts with customers. Utilizes customer websites to obtain information. Performs contract review on orders. Qualifications US Citizen or US Permanent Resident Minimum High School or equivalent Minimum one year experience in customer service for manufacturing company Intermediate computer skills Attention to detail when entering/maintaining sales orders Experience coordinating with customers (quoting/status updates) and internal discipline. Excellent verbal and interpersonal communication skills. Knowledge, Skills and Abilities Ability to work well under pressure in a fast-paced environment. Good computer skills. Experience working in the manufacturing industry, able to speak to all levels of the organization. Excellent communication skills, written and verbal. Conditions of Employment This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements. Competitive Compensation Pay, Benefits, Work Schedule Pay Range: $22.5/hr to $37.5/hr Participation in Annual Incentive Program Benefit & Retirement Plans Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost. 401(k) Plan with company matching contributions at 100% of the first 5% of pay. Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay. Career development and tuition reimbursement. Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you. Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates. Paid Time Off and Company-Paid Holidays. Equal Employment Opportunity Parker is an Equal Opportunity and affirmative action employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. Drug Tests In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment. Drug-Free Workplace In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. #J-18808-Ljbffr Parker Hannifin