Retail Associate

Retail Associate

Bloomington Normal Store - Normal, IL 61761

Our Retail Associates are the face of our mission to our customers and the community. As such, we expect our Retail Associates to work with integrity and a positive attitude at all times.

Retail Associates are responsible for handling a variety of donated goods, collecting donations at the donor's door, processing, pricing, stocking, merchandising, performing cash register transactions, and providing recovery on the sales floor. They are required to be customer/donor-focused, operate with minimum supervision, and understand business demands.

Essential Job Duties include:

• Provide excellent service to customers and donors
• Performs all register transactions accurately
• Maintain cash register stock level according to standards
• Follow general housekeeping standards
• Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing
• Understand and achieve quotas to meet sales goals
• Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems
• Merchandise sales floor when needed
• Recovering to maintain sales floor product levels and to keep the store cleaned and organized
• Perform janitorial and housekeeping duties as needed
• Maintain sales floor stock level
• Ensure product is properly merchandised (Sized) and categorized
• Perform recovery to maintain sales floor product levels and to keep the store, cleaned and organized
• Check, accept, unload and process donations from the customer
• Accurately maintain daily donation records
• Sort and process donations according to the current LLGI Standard Operating Procedures (SOP)
• Unload and load trailers and straight trucks according to standards
• Perform opening and closing donation door procedures
• Prepare required donation records and reports
• Unload, inspect, and sort donated goods following the current LLGI SOP
• Grade by using quality specifications, sort into appropriate bins, price according to SOP, and assign to the staging area
• Transport stock to and from workstations
• Effectively manage time to ensure that work is completed efficiently and in accordance with production standards
• Assume responsibility and accountability for the completion of job duties to meet production goals
• Contribute to team success by involving others in work processes, decisions and actions
• Transport stock to and from workstations, donor doors, and staging areas
• Assist processors in swapping full equipment with empty ones to expedite operations
• Help price furniture and keep them going from door directly to sales floor
• Assist in cutting cardboard and filling the cardboard gaylords

Competencies include:

• Adaptability
• Managing Conflict
• Stress Tolerance
• Communication
• Tenacity
• Urgency

Qualifications include:

• Basic math skills
• Understands and follows LLGI policies and procedures.
• Requires the ability to be consistently at work and on time on scheduled work days.
• Embraces the mission, vision, and values of LLGI.
• Interacts with people with disabilities in a manner that enhances their dignity, privacy, and confidentiality Demonstrates professionalism, integrity and ethical behavior
• Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters Conveys information clearly through verbal communication
• Works independently while fostering a strong team atmosphere
• Demonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and inclusion throughout the organization.
• Interacts with people in a manner that enhances their dignity, privacy and confidentiality. Requires a high level of professionalism, integrity, business conduct and ethical behavior. Understands and follows LLGI policies and procedures.
• Requires ability to be consistently at work and on time on scheduled work days.
• Embraces the mission, vision and values of LLGI.

Physical Requirements include:

• Lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet high
• Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds The ability to bend and reach into gaylords five (5) feet high to remove clothing and housewares Manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns Stand for long periods throughout the day
• The ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing or pulling objects, to sorting and hanging clothing, and placing housewares on shelves and racks
• Demonstrate visual acuity to evaluate donated items for quality
• The ability to identify smells to evaluate donations for undesirable odors such as mold, must, dust, bodily fluids and/or urine.

Environmental Conditions include:

• Work in a light industrial/warehouse environment with exposure to heat and cold
• Subject to exposure to allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair

Tools and Equipment include:

• Cash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z-racks, handheld pricing machine, handheld tagging machine, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4-wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, forklifts, stackers (if applicable)

Regular Contacts include:

• LLGI Staff
• Volunteers/Community Service Workers
• Vendors/Suppliers
• General Public
• Donors/Customers
• Service Participants