Senior Police Services Agent

Job Summary Under general supervision, is responsible for performing police support services to include entering police reports, updating the NCIC/TCIC files for recovered or stolen property, performing building and grounds security and providing customer service. Working conditions are primarily in an office environment. May exercise supervision over assigned staff. Primary Work Location South Substation - 711 W. Mayfield Blvd, San Antonio, TX (78211) Work Schedule 3:00 p.m. - 11:00 p.m., Thursday - Monday. Schedule will differ during training. The Police Department Headquarters and Substations are open 24 hours, 7 days a week to include holidays. This position is shift-work and may include mid days and overnight hours with varied crew rest days. Essential Job Functions Enters reports to update uniform crime reporting system and State and Federal records system. Updates National Criminal Investigation Center and Texas Criminal Investigation Center (NCIC/TCIC) files for recovered or stolen property. Performs building and grounds security including testing of all station alarm systems. Provides customer service (i.e. provide basic information and necessary police forms to citizens). Assists in the research of information on Police reports when requested by field officers. Takes photographs of victims of domestic violence; sorts and downloads photographs on computer. Sorts and distributes mail and incoming Police reports, faxes and subpoenas. Performs related duties and fulfills responsibilities as required. Job Requirements High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency). Two (2) years of data processing or other computer related experience. Additional experience in the law enforcement field or as a Police Services Agent is highly desirable. Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. Valid Texas Crime Information Center and National Crime Information Center (TCIC/NCIC) Certification required within one (1) year of employment. Preferred Qualifications Computer Skills. Customer Service experience. Knowledge, Skills, and Abilities Knowledge of services provided by the Police Department. Skill in utilizing a personal computer and associated software programs. Ability to operate a computer keyboard and other basic office equipment. Ability to learn the Penal Code and Code of Criminal Procedures. Ability to learn Police Department rules, regulations, policies, and procedures. Ability to learn substation operations including security and alarm procedures. Ability to communicate clearly and effectively. Ability to learn pertinent Federal, State, and local laws and ordinances. Ability to establish and maintain effective working relationships with City staff and the general public. Ability to handle all the physical requirements of the job. Benefits Information The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one. For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio: Note: Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits. Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link. Equal Employment Opportunity The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio. If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is View phone number on click.appcast.io and our fax number is View phone number on click.appcast.io. #J-18808-Ljbffr