Customer Service Representative

Responsibilities Answer inbound calls, emails, and inquiries from customers and vendors in a timely, professional manner in both English and Spanish Process storage requests, inventory orders, and retrieval scheduling Maintain accurate records of customer accounts, inventory transactions, and service logs Coordinate with warehouse staff to confirm product availability, intake, and release of solar panels and cotton inventory Communicate special handling requirements for climate-controlled storage items Resolve customer concerns or complaints, escalating when necessary Assist with data entry, filing, and general administrative tasks Requirements High school diploma or GED required; associate degree a plus Bilingual in English and Spanish – required (read, write, and speak fluently) 1-2 years of customer service or administrative experience preferred Strong communication skills, both verbal and written, in both languages Comfortable working in a warehouse office environment Basic computer proficiency (email, spreadsheets, data entry) Organized, detail-oriented, and dependable Ability to multitask in a fast-paced setting #J-18808-Ljbffr