Front Desk Representative

Job Description

Job Description

Benefits/Perks

• Competitive salary
• Flexible Schedule
• Great work-life balance
• Employee Discount

Job Summary
We are seeking a friendly and service-oriented Front Desk Representative to join the team at our thriving clinic. As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, collect payment information, take clients on a tour of the clinic and promote memberships and clinic packages to clients. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking.

Responsibilities 

• Greet customers as they arrive and provide an excellent customer experience
• Answer phone calls and schedule appointments in our electronic medical record 
• Assist clients with paperwork, including consent forms 
• Provide clients with post procedure paperwork
• Take different forms of payment and process payments
• Maintain a clean and inviting environment
• Provide general customer service and attend to the needs of customers throughout their services
• Manage client flow 
• Knowledgeable of all our services 
• Tour clients through the clinic explaining our services
• Accurate maintenance of all required clinic documentation 
• Call clients from client lists promoting specials 
• Maintain confidentiality of all clients

Qualifications

• Two or more years of experience as a receptionist or similar role is preferred
• Excellent communication skills with a commitment to customer service
• Strong work ethic and positive attitude
• Familiar with computers and scheduling software
• Excellent multi-tasking skills