Medical Receptionist Physical Therapy

Front Desk Coordinator

This role will serve as the first point of contact for patients, providing exceptional customer service while managing front desk operations. Responsible for patient check in and check out, scheduling necessary follow up and ancillary appointments, payment collection, and maintaining accurate patient records.

Core responsibilities include:

• Greeting incoming patients using friendly, respectful communication
• Obtaining and documenting up to date demographic information for patients, including updated insurance information, license information, etc.
• Accepting patient payments and documenting accordingly
• Familiar with payments required from patients enrolled in all insurance plans that InterMed participates with and collect necessary co-pays
• Maintaining accurate transaction batches on credit card machine; balancing cash drawer
• Assisting billing office with problem resolution as necessary
• Notifying clinical staff that patient has arrived via the EMR
• Making patient aware of any unusual delay in their appointment time
• Answering incoming telephone calls using proper telephone etiquette and prioritizing telephone encounters appropriately
• Being familiar with forms necessary for patient appointments to include scanning, printing, assembling, and mailing patient packets
• Being familiar with computerized appointment scheduling system and scheduling patients with all necessary follow-up and ancillary appointments
• Monitoring automated confirmation calls and updating EMR
• Maintaining strict confidentiality in alignment with HIPAA guidelines and InterMed policies
• Performing other duties to support the mission, vision and values of InterMed

Mission and values include:

• Following InterMed's mission to provide patient-centered primary care, putting the patient first to deliver high quality, high value care
• Providing the highest quality care to our patients with a level of service that exceeds their expectations
• Maintaining a positive attitude and always treating our patients and each other with dignity and respect
• Insisting on honesty and integrity from each other and our business partners
• Making teamwork a core component of our relationships between physicians, staff, and patients
• Embracing change to better serve our patients
• Using business practices that feature individual accountability and group responsibility to ensure delivery of high value healthcare
• Having fun as we carry out our mission to serve

Knowledge, skills, and abilities include:

• Education: High School diploma or equivalent required
• Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendors
• Ability to work independently and accurately
• Excellent organizational and multitasking abilities
• Strong communication skills, both written and verbal
• Ability to work well in busy environment
• Proficient with Windows based computer applications
• Flexibility and willingness to work as a team member
• Accurate typing, transcribing, and data entry skills

The estimated compensation range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. Certain positions may be eligible for incentive compensation plans above and beyond base compensation.

Qualifications:

Education: High School or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.