Client Services Representative

Client Services Representative

Batavia, IL, United States Customer Service

17.00 - 19.00

Vanco International is currently seeking an entry level, ambitious, and self-motivated Client Services Representative. Vanco is a distributor of low voltage electronics and accessories located in Batavia, IL. As a CSR, you would be responsible for providing enthusiastic assistance to vendors and end users as well as managing your own accounts and their orders.

Job Type: Contract role for 520 hours, close to 3 months and the probability to getting converted into a perm/full time role.

Anticipated Start Date: ASAP

Hours: Monday Friday, 8 am 5 pm and start at 7 AM on Fridays

Experience: Entry Level

Prior customer service experience preferred. (0-5 years)

Duties and Responsibilities:

• Answer phone calls and emails with enthusiasm while maintaining high level of output with other responsibilities
• Assist customers with account questions or processes
• Process incoming orders daily
• Create return advices for all returned items, price discrepancies, and defective items
• Assist with daily administrative duties
• Ability to research and resolve issues in a timely manner while prioritizing other duties
• Participates in the ongoing goal of process improvement

Preferred Skills:

• Excellent attention to detail, organizational skills, and time management skills
• Strong written and verbal communication, including proper grammar and punctuation
• Listen attentively to customers, identify needs/problems, and provide assistance
• Proficient in Microsoft applications, particularly MS Excel
• Multitask while maintaining a high level of efficiency
• Ability to navigate data entry system and other relevant applications
• Ability to work with colleagues to achieve team goals
• Creative problem solving

Required Education: Bachelors degree from a 4-year college preferred. Associates, high school diploma, or GED accepted.