Full-Time Merchandise Processing Supervisor

About the Role

Join our team in "Doing the Most Good" as a Store Processing Supervisor. In this key operational role, you'll oversee the production process and personnel with a focus on meeting established production and sales goals. You'll ensure quality control, maintain efficient workflows, and contribute to creating an excellent shopping experience for our customers.

Key Responsibilities

Production & Team Leadership

* Direct and ensure completion of daily tasks for production team members, including workspace maintenance

* Train new team members on production expectations and processes

* Perform quality control inspections to ensure only the best products reach the sales floor

* Track and report production metrics at scheduled intervals

* Implement strategies to meet product acquisition, production, and sales goals

* Manage product rotation and inventory control processes

Operations & Quality Control

* Maintain organized workspaces and prepare for next-day production

* Support store maintenance and safety protocols

* Place and coordinate supply orders for processing needs

* Implement product control procedures to prevent shrinkage

* Monitor and control property, utility, and supply usage

Customer & Team Relations

* Seek ways to improve donor and shopper experiences

* Support management in fostering positive understanding of policies and procedures

* Communicate effectively with store management regarding operations

* Direct complaints and concerns appropriately to management

Qualifications

Required

* High School Diploma or currently pursuing

* Experience following and giving direction

* Strong English communication skills

* Basic computer proficiency including payroll systems

* Ability to pass pre-employment drug test and background check

* Basic math skills

Preferred

* Retail sales production and/or thrift store experience

Physical Requirements

* Regular standing, walking, and manual dexterity

* Ability to lift/move up to 50 pounds regularly

* Occasional lifting up to 100 pounds

* Capability to climb, balance, stoop, kneel, or crouch as needed

* Clear vision (close and distance) with ability to adjust focus

Schedule Requirements

* Flexibility to work weekends and evening hours

* Available for occasional travel to various locations for work or training

Working Environment

* Store environment with quiet to moderate noise level

* May experience temperature fluctuations based on weather

* Some exposure to dust

* Extended periods of standing possible

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.