Service Dispatcher

Service Dispatcher

MSI is a full service HVACR contractor offering an array of energy efficient air-conditioning services from concept to completion, maintenance to repair and everything in between. With more than 50 years of service under our belt, MSI continues to be recognized for our visionary leadership and superior craftsmanship in the design and installation of energy-efficient cooling systems.

MSI seeks a Service Dispatcher to be able to multi task, able to do and listen to several things at one time; ability to receive and transmit radio and telephone communications; ability to communicate effectively both verbally and in writing, must have working knowledge of computers and electronic data processing; must have a working knowledge of current office practices and procedures; ability to read maps and find locations, ability to work under stressful situations.

Essential duties and responsibilities include:

• Assigns Service Technician work orders, orders material parts, records time off
• Informs Service Technicians what assignments need to be completed at each job
• Organizes the Service Technician's work load, issues and approves purchase orders
• Coordinates services resources. Orders materials, lines up subcontractors and inventories tools.
• Inputs project location into system. Verifies account set-up, active, site, and to bill customer.
• Generates work order documents, dispatches technicians, and notifies customers of ETA/status.
• Responsible for customer interaction/satisfaction
• Interacts and communicates with all HVAC Field Technicians & Supervisors to assign/dispatch HVAC Technicians
• Complete calls and updates dispatch screens
• Maintains customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests.
• Responsible for generating, interpreting and printing various assigned reports.
• Assists with Service billing as needed.
• Performs duties that are not listed on the job description but assigned by the Service Manager and Office Manager.
• Flexibility to work overtime as required.

Qualifications include:

• 4 or more years of HVAC customer service or HVAC dispatching/estimating experience.
• Communicates effectively using appropriate interpersonal skills in person and on the phone.
• Read and understand written instructions. Maintains records and prints legibly.
• Steady employment history and no unexplained gaps of employment.
• Outstanding team player, customer service skills and attendance.
• Energetic, adaptable, self-motivated, and excellent organizational skills.
• Excellent integrity, attention to detail and ability to follow policies and procedures.
• Excellent computer skills (Excel, Word, Outlook, PowerPoint).
• Excellent Leadership, spoken and written communication skills.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process it is probably fraudulent.