Service Technician 22-27/HR

Service Technician

The Service Technician role requires individuals to start their service routes from home each day and report to the North Plains service headquarters approximately once a month. The typical workday begins between 5 am and 7 am, depending on the assigned route.

Responsibilities

• Receive dispatched service calls and ensure a prompt response based on estimated time of arrival.
• Perform preventative maintenance, troubleshoot service problems, and complete repairs as needed.
• Check quality of all products, including syrup levels, flavor changes, and machine cleanliness.
• Maintain inventory and perform maintenance on equipment such as parts, tools, and company vehicles.
• Review service orders and perform service tasks, keeping the supervisor informed of customer needs and up-selling opportunities.
• Document all work performed and close out activities upon completion.
• Communicate clearly with customers and co-workers.
• Perform general warehouse duties including cleaning, organizing, rotating product, shipping and receiving equipment, parts, and product.
• Perform other duties as assigned by the Supervisor.

Essential Skills

• Strong mechanical aptitude.
• Valid Real-ID Driver's License.
• Customer service demeanor.
• Excellent organization and time management skills.
• Ability to perform basic mathematical functions.
• Great oral and written communication skills.

Additional Skills & Qualifications

• EPA Certification or willingness to obtain through company-sponsored programs.
• 2 years of refrigeration experience preferred.
• Graduate of Technical or Vocational school preferred.
• Self-motivated with the ability to stay on task with minimal supervision.
• Able to lift 55 lbs. regularly and occasionally lift in excess of 70 lbs.
• Willing and able to drive more than 40% of the time.

Why Work Here?

Employees are provided with a company vehicle, uniforms, tools, cell phone, tablet, and gas card. The company offers technical school tuition reimbursement, paid holidays, sick time, paid vacation, competitive salary, medical, dental, and vision insurance, employee stock purchase program, life insurance, and a 401(k) plan.

Work Environment

Service Technicians start their routes from home and are only required to report to the North Plains location once a month. The workday typically starts between 5 am and 7 am, depending on the route. The position requires wearing steel-toed shoes and may involve driving for more than 40% of the time. Training involves shadowing existing service technicians and requires completion of an online drivers course during new hire orientation.

Job Type & Location

This is a Contract position based out of North Plains, OR.

Pay and Benefits

The pay range for this position is $24.00 - $32.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)