Lead Field Service Technician

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Eaton’s Critical Power Solutions (CPS) Division is currently seeking a Lead Field Service Technician to join our team of world-class customer service professionals. This position is based in the greater Portland, OR area and will be located remotely, working out of a home office within the immediate geographic area.

Position Overview

Eaton’s Critical Power Solutions Division designs, manufactures, and services Uninterruptible Power Supply (UPS) systems, batteries, and electronic-based products to ensure power reliability in the most demanding applications. Our technicians deliver mission‑critical solutions to our customers’ most challenging energy‑management requirements.

Responsibilities

In this role, you will perform on‑site emergency repairs, start‑up services, and preventative maintenance in an on‑call environment with regional responsibility. Products include UPS systems, power distribution units, and batteries. You will provide technical support to customers and serve as a technical advisor for operational or maintenance aspects of system equipment.

The expected annual salary range for this role is $80,000.00 – $99,000.00 a year. Salary is a general guideline and may vary based on candidate skills, experience, and qualifications, as well as market and business considerations.

Why Eaton?

• Be a key member of a world‑class service organization that recently celebrated 12 consecutive years of growth.
• Join an organization where health & safety are the number one priority. Eaton provides technicians with the training, tools, and PPE to stay safe.
• Opportunities for career advancement through a defined technical track and broader Eaton career opportunities in various business functions.
• Support from a robust internal infrastructure, including 24‑hour Customer, Technical, and Factory Support.
• Continuous hands‑on learning opportunities at a world‑class training facility and field‑based mentoring.
• Competitive salary and benefits package including 401(k), ROTH, medical, dental, tuition reimbursement, paid holidays, vacation, 6 weeks of paid parental leave, and guaranteed 2 weekends off per month.
• Tools: company vehicle, laptop, hand tools, AMEX, meters, and smartphone.
• Award‑winning efforts to recruit and support military veterans and their families.

Required (Basic) Qualifications

• High School Diploma or GED from an accredited institution.
• Minimum of three (3) years of Power Systems, Battery technologies, and/or Electronics experience (coursework and internship experience apply).
• Valid and unrestricted state driver’s license.
• Ability to undergo and pass customer entrance requirements, including periodic background checks and drug screenings.
• Legal authorization to work in the United States without company sponsorship, now or in the future.

Preferred Qualifications

• Associate’s degree in Electrical, Electronics, or related field from an accredited institution, or currently enrolled in a Bachelor’s degree in Engineering program.
• Minimum of five (5) years’ experience with Power Systems, Battery Technologies, and/or Electronics.
• Ability to read schematic drawings and knowledge of troubleshooting, test, and repair techniques.
• Electrical Technology Certificate from an accredited institution.

Skills

• Frequent travel to customer sites is required, with up to 25% of drive‑time expected.
• Ability to work with other Field Service Technicians and take directions from the lead Field Service Technician on site.
• Task variety: repetitive lifting/carrying, pushing/pulling, standing, climbing, squatting, bending, kneeling, or driving extended distances.
• Ability to lift 50lbs or more using lift assist equipment or a two‑man lift.
• Good understanding of single‑phase and three‑phase circuit theory; analog and digital electronic circuit theory; and microprocessor controls and programming.
• Understand how to use an Oscilloscope.
• Understand how to perform phase rotation and phase alignment checks.
• Basic understanding of network functionality and sealed and wet‑cell battery theory and application.
• Understand proper use of hand‑tools and when to use insulated tools.
• Commitment to safety and compliance with company and customer rules on safety.
• Proficiency on products and field processes before being dispatched to the field.
• High‑quality service delivery.
• Self‑starter and motivator.
• PC proficiency: Microsoft Windows, Office, and Outlook.
• Strong written and oral communication skills.
• Periodic support of customer needs outside immediate region within the USA.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second‑chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After a conditional offer and a background check, if Eaton is concerned about a conviction directly related to the job, you will be given the chance to explain the circumstances, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability‑related reasonable accommodation to assist you in your job search, application, or interview process, please call us at View phone number on click.appcast.io to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.