Restoration Technician

Job Description

Job Description

Job Type: Full-time
Pay: $20–$25 per hour, based on experience
Schedule: Monday–Friday days, with an on-call emergency rotation

Position Overview

We are seeking a dependable and experienced Restoration Technician to join our team. Under the direction of the Restoration Manager, this position responds to water, fire, mold, and other restoration projects while providing high-quality service to customers. The ideal candidate is detail-oriented, customer-focused, and able to work independently in a fast-paced environment.

Essential Responsibilities

• Respond promptly to restoration projects and emergency service calls.
• Perform water mitigation, drying, cleaning, and repair services.
• Complete restoration work while following company quality and safety standards.
• Operate and maintain restoration and cleaning equipment.
• Perform air duct cleaning, carpet cleaning, upholstery cleaning, and window cleaning as needed.
• Assess job sites, identify issues, and recommend solutions.
• Maintain communication with customers, supervisors, and management.
• Prioritize daily assignments and manage workload effectively.
• Complete all required job documentation and paperwork accurately.
• Participate in after-hours, nights, and weekend emergency service rotation.

Required Knowledge, Skills & Abilities

• Strong organization and time management skills.
• Excellent communication and customer service skills.
• Ability to prioritize multiple tasks and meet deadlines.
• Ability to work independently and make sound decisions.
• Ability to follow company policies and safety procedures.
• Comfortable working on ladders, in confined spaces, and at various job sites.
• Ability to perform measurements and basic calculations.
• Knowledge of water damage, fire restoration, cleaning products, and drying equipment preferred.

Qualifications

• Valid driver’s license required.
• Must pass a criminal background check.
• Must be able to pass a drug screen.
• Minimum of 2 years of customer service experience.
• Minimum of 2 years of restoration industry experience preferred.
• General construction knowledge is a plus.
• Preferred certifications include Water Damage Restoration Technician (WRT), Applied Structural Drying Technician (ASD), and Applied Microbial Remediation Technician (AMRT).

Physical Requirements

• Ability to walk, stand, bend, kneel, climb, and lift frequently.
• Ability to lift up to 50 pounds regularly and up to 100 pounds occasionally.
• Comfortable working in changing weather conditions.
• Ability to work around cleaning chemicals and restoration materials.
• Comfortable working in confined spaces and at heights.
• Must be available for extended hours when emergency situations require.

Why Join Our Team?

• Competitive pay based on experience.
• Full-time Monday–Friday schedule.
• Opportunity for overtime through emergency service rotation.
• Work with a team dedicated to quality restoration services.