Client Acquisition Specialist

Job Description

Job Description

Benefits:

• Employee discounts
• Opportunity for advancement
• Training & development
• Wellness resources

Who We Are:

Relive Health  is a premium wellness and aesthetic clinic offering hormone optimization, medical weight loss, IV vitamin therapy, peptides, and aesthetic services to help clients unlock their highest potential. As a rapidly growing franchise rooted in functional and integrative medicine, we believe every client deserves a red-carpet experience - from the first conversation to their long-term care journey.

Driply is our proprietary CRM and lead management tool, designed to streamline client acquisition, elevate conversion rates, and personalize each touchpoint in the sales cycle. It is the heartbeat of new client engagement and the bridge between curiosity and conversion.

Role Overview:

As a Client Acquisition Specialist, you are the front line of our lead management and sales funnel. You are responsible for converting inquiries into booked consultations, nurturing leads with strategy and care, and serving as the energetic and knowledgeable guide for every potential client who reaches out to Relive. You’ll use the Driply CRM system to manage and follow up with leads across various platforms, maintain pipeline momentum, and ensure every lead is met with urgency, warmth, and clarity.

This role blends hospitality, sales psychology, and client education to drive revenue and retention - and ultimately deliver the experience that sets Relive apart.

Key Responsibilities:

· Manage all incoming leads across SMS, phone, web, and social media platforms using the Driply CRM system.

· Respond with urgency and personalized outreach to book consultations or services.

· Maintain a consistent and clear follow-up cadence with unconverted leads.

· Monitor and update lead statuses in the CRM to reflect real-time pipeline activity.

· Communicate regularly with the clinic team to coordinate client handoffs and availability.

· Educate prospective clients about services based on their goals, interests, and intake responses - never prescribing, but always guiding with knowledge and integrity.

· Participate in team training to stay current on all services, promotions, and SOPs.

· Track and report on KPIs including conversion rates, response time, booking rates, and more.

· Collaborate with the marketing team and operating director to optimize lead flow and campaign strategy.

Ideal Background:

· Experience in sales, lead management, or front-facing roles in health, wellness, fitness, aesthetics, or hospitality.

· Familiarity with CRM systems (bonus if you’ve used GoHighLevel, HubSpot, Salesforce, or similar).

· Highly organized, detail-oriented, and excellent at follow-through.

· A warm communicator who can build rapport through text, call, or email.

· Adaptable and tech-savvy with a drive to learn new systems and tools quickly.

· A passion for health, wellness, and delivering 5-star client experiences.

Who Thrives Here:

You’ll thrive in this role if you:

· Take immediate action and don’t let warm leads go cold.

· Love building relationships and being the first impression of a powerful brand.

· Think strategically and know when to nurture vs. when to close.

· Thrive in a fast-paced, high-growth environment where your results directly impact revenue.

· Are energized by KPIs and take pride in exceeding goals.

· Feel confident speaking about health and wellness in a way that feels accessible, not intimidating.

· Believe that every conversation is an opportunity to create impact - not just a sale.

This role is perfect for someone who wants to be at the intersection of impact, performance, and purpose.