Field Service Engineer I

Position Overview:

The San Jose-based Field Support Engineer will be responsible for customer site preparation consultation, onsite installation, implementation planning, maintenance, and repair of Advantest/Verigy Test Systems. Responsibilities will include hardware, software, networking products, and operating systems. Install and optimize hardware/software products and configurations at customer sites. Perform onsite calibration services per Advantest recommended calibration intervals. Troubleshoot, diagnose and resolve product performance problems. Perform onsite maintenance and repair services.

Key Responsibilities:

Maintenance/Troubleshooting:

• Respond to all hardware technical support needs from the assigned account(s).
• Solve complex problems related to system uptime or availability
• Solid customer service skills to effectively communicate with customers in a professional manner.
• Strong teamwork and communication with local support team members and management
• Ability to ‘work-to-completion’ upon short notice, which requires working overtime

FSE Specific Requirements:

• The position requires strong electronic troubleshooting aptitude and experience servicing electronic semiconductor test equipment.
• Provide daily 8X5 onsite support at customer locations, primarily in the Bay Area
• Travel to local other customer sites via vehicle as needed
• Must be able to lift 40-50 pounds without assistance and be able to bend into machinery without restrictions.
• Push or pull up to 200 lbs. of test equipment and tools using a qualified cart or pallet jack.
• Transport parts or equipment weighing up to 50 lbs. (assistance available when lifting item(s) over 50 lbs.).
• System repair/servicing requires frequent bending, stooping, kneeling, twisting, and occasionally working in unusual positions using full-body mobility.

Field Service Engineer Skills and Expectations:

• Demonstrate proficiency in equipment-specific tasks and factory-specific service scopes of work.
• Apply rigorous safety procedures and suggest safety improvements.
• Display comprehensive knowledge of equipment software and electronic systems.
• Utilize measurement tools and essential hand tools effectively.
• Communicate effectively in English, both verbally and in writing.
• Display independence in running equipment and troubleshooting.

Benefits:

• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Opportunities for advancement

Schedule:

• Monday to Friday 8:00 am to 5:00 pm
• On call

Education:

• Bachelor of Science (BSEE or BSME) (Required) or equivalent plus a minimum of 5 years of relevant experience

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• San Jose, CA: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In-person

Why Join Us:

At JAD Group, we offer a dynamic and collaborative work environment where your skills and expertise will be valued. You will have the opportunity to work with cutting-edge semiconductor technology and make a meaningful impact in the semiconductor industry. We provide a competitive compensation and benefits package, as well as professional development and advancement opportunities.

Join us in shaping the future of semiconductor solutions!

Job Type: Full-time

Pay: $86,000.00 - $92,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Retirement plan

Work Location: In person