Advisor Support Supervisor

Customer Service Opportunity in Financial Services Supervisor- Advisor Support Location(s) Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339 La Vista: 12325 Port Grace Blvd, La Vista, NE 68128 Oakdale: 7755 3rd St. N, Oakdale, MN 55128 Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255 St. Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702 Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule. Role Type: Full-time, Non-Exempt Salary: $55,000 - $58,000 per year + annual performance-based bonus Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education. Our competitive compensation is just one component of Osaic’s total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: Osaic Benefits. Summary As a Supervisor of Advisor Support, you will engage directly with our customers – over 11,000 Financial Professionals across the country, helping grow and support their firms while leading a team of Advisor Support phone professionals who do the same. The supervisor will be responsible for supporting the Advisor Support phone agents and answering questions related to the common call types we receive, including money movement, account maintenance, new account opening, etc. Our ideal candidate ensures the quality and timeliness in delivery of service. A collaborative and entrepreneurial approach will drive success as you help to resolve complex Financial Professional inquiries on behalf of the team you lead. Your contributions will ensure that our Financial Professionals get best-in-class service in every interaction with Osaic. The Ideal Supervisor of Advisor Support must be capable of succeeding in a fast-paced team environment and possess a passion for elevating the advisor’s experience. This position’s primary objective is to manage a group of individual agents who are responsible for the service and retention of Financial Professionals within the Advisor Support population while supporting the quality development of Advisor Support as a whole . Education Requirements Bachelor’s degree preferred, high school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree. Minimum of high school diploma or equivalent is required. Responsibilities Lead a team of Advisor Support agents that will support and retain Osaic’s Financial Professionals. Set team goals, establish vision and take action to achieve goals. Effectively coach, in a diversity of ways, to drive team results for advisor satisfaction, service, quality, and productivity aligned to department objectives Provide timely coaching, training, and total performance management Support the entire Advisor Support team with real time help floor walking and being support to team members who need additional coaching Support the management chat channel, answering team member questions real time Develop and maintain internal relationships Identify and take responsibility for addressing operational and organizational challenges that impact the team Effectively adopt changing business needs and guide employees through shifting priorities Basic Requirements Minimum 2 years related experience within the industry, interfacing regularly with financial professionals Experience and comfort level with engaging and supporting the needs of high producing Financial Professionals Exceptional oral and written communication skills with a strong attention to detail Ability to display relentless poise in a fast/high pressure and demanding environment with a heightened level of advisor dedication Outstanding professional presence and positive customer service attitude Successful track record of customer-centric decision making Ability to cope with and persevere through frequent and unexpected changes Excellent organizational skills, with the ability to handle multiple tasks Preferred Requirements At least 2 years management experience required with demonstrated ability to develop people, at different performance levels, via established performance objectives, regular feedback, and appropriate recognition Bachelor's degree in business, Finance or related field is preferred CRM experience / Salesforce experience. Completion of FINRA SIE exam. FINRA Series 7 license, other FINRA licenses. Equal Opportunity Employer Osaic is an equal opportunity employer. We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law. Eligibility Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Osaic. Unqualified Applications Osaic does not consider applications from candidates who do not meet the minimum qualifications stated in the job posting. Recruiting Agencies Osaic only accepts candidates from contracted recruiting firms and only for searches approved prior to submissions. Fees will not be paid for unsolicited submissions. #J-18808-Ljbffr Osaic