Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2010 after previously working for another State Farm agent. I'm married with three children, a proud dog owner, and family is at the center of everything I do. Building lasting relationships with customers and creating a positive workplace for my team are two of my biggest priorities.

Giving back to the community is an important part of our agency. I'm active in Rotary, involved with Scouting America, support the Girl Scouts, and enjoy participating in local initiatives that make a positive impact.

Our agency offers a 401(k), group health insurance, a gym membership, ongoing personal and professional development, and a strong commitment to work-life balance. We believe in supporting our team members both inside and outside the office.

Our culture is built on integrity, compassion, and teamwork. I'm looking for someone who is driven, caring, and passionate about helping others. If you have a strong work ethic, a positive attitude, and want to make a meaningful impact while growing your career, we'd love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative with Rebekah Shapiro Gonzalez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed. 
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.