Dispatch Lead

Guild Garage Group Dispatch Lead Tip Top‑Charlotte, NC $40K-$48K Tip Top Garage Doors|Charlotte,NC Pay: $20–$24 per hour (DOE) Are you a strong communicator who thrives in a fast‑paced environment and loves keeping teams organized and running efficiently? Tip Top Garage Doors is looking for a dependable, detail‑oriented Dispatch Lead to serve as the heartbeat of our daily operations. In this role, you’ll coordinate schedules, support our field technicians, and help deliver a smooth, professional experience for our customers. If you enjoy problem‑solving, multitasking, and being the go‑to person who keeps everything on track, this could be the perfect fit. What You’ll Do Schedule and dispatch service and repair calls based on technician location, availability, and skillset Monitor and adjust schedules in real time to respond to changes, emergencies, and customer needs Communicate clearly and professionally with technicians, customers, and management throughout the day Review daily jobs to ensure correct skill levels, parts, notes, and payment details are in place Optimize routes to reduce drive time, improve efficiency, and minimize callbacks Serve as a primary point of contact for customers—answering questions and setting clear expectations Accurately document customer interactions and ensure proper follow-up Handle inbound calls and route them appropriately Support the office and operations team with additional administrative tasks as needed What We’re Looking For High school diploma or equivalent 3+ years of dispatching, scheduling, or service coordination experience Familiarity with ServiceTitan or similar scheduling software is highly desirable Strong multitasking, organization, and time‑management skills Clear, professional written and verbal communication Calm, solution‑focused mindset under pressure Team‑oriented attitude with a willingness to jump in and help where needed Comfortable using computers and learning new systems quickly What We Offer Competitive hourly pay: $20–$24/hr (DOE) Ongoing training and development A supportive, team‑first culture with opportunities for growth into senior or leadership roles Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Tip Top may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. #J-18808-Ljbffr