IT OPERATIONS SPECIALIST

Job Description

Job Description

We exist to serve those affected by incarceration by being Ambassadors of Life Change through the Gospel of Jesus Christ .

What Current Employees are Saying

“Knowing and seeing leadership hold true to the vision of the Ministry is refreshing.”

“My work here is directly impacting someone’s life in a positive way.”

“What I do empowers the front-line staff to reach lives with the Gospel of Jesus Christ.”

“In a world without conviction, Jubilee upholds conviction and places Christ at the center.”

Why Join Us?

Positive and Faith-filled work environment

Work for a meaningful purpose

Support Life Change through the Gospel of Jesus Christ

Make a real difference behind the scenes

Be part of a mission-driven team  

Prayer and Devotions with your Co-workers

Small, tight-knit team

Set schedules

Jubilee is seeking a versatile, proactive, and completely self-reliant IT Operations Coordinator to serve as our solo, one-stop shop for support for all technology.

In this role, you aren't hidden away in a back server room; you are a vital, visible part of our daily operations. You will own our entire IT ecosystem from top to bottom—handling everything from immediate Tier 1 user support and physical cable running to high-level network engineering, Active Directory management, and infrastructure planning.

The ideal candidate doesn't just apply "band-aid" fixes. We are looking for a true problem solver who performs root cause analysis to ensure that when a technical glitch occurs, it is the last time.

Technical Support (Tiers 1–3)

• Serve as the main point of contact for all technical issues via tickets, email, phone, and walk-ups.
• Support, guide, and resolve issues for literally anything that plugs into a wall.
• Dig deep into systemic technical issues to find the root cause and implement permanent fixes rather than quick, temporary workarounds.

Systems & Network Administration

• Fully manage and maintain Microsoft 365, Exchange, file permissions, and Active Directory.
• Act as the onsite Network Engineer: hands-on management, configuration, and troubleshooting of Access Points and switches. (UniFi)
• Handle physical network infrastructure, including running and managing network cabling as needed.
• Fully manage and maintain the VOIP system (3CX)
• Fully manage and maintain a fleet of time clock tablets via MDM (ManageEngine)
• Fully manage and maintain all desktops/laptops via RMM (NinjaOne)

Program Management, Budgeting & Vendors

• Research, plan, propose, and implement future upgrades and enhancements to Jubilee’s      IT infrastructure.
• Work with the CAO to build and manage the IT budget, ensuring cost-effective, scalable technology choices.
• Serve as the primary point of contact for all current and future technology vendors.

Physical Security & Front-Facing Operations

• Install, configure, and manage physical security cameras across all Jubilee locations, pulling footage and images upon request. (Lorex)
• Act as the first line of physical security in the main lobby.
• Embrace a community-first mindset by assisting with front-desk reception duties and providing a welcoming attitude when needed.

Who You Are

• Proven experience managing a Microsoft 365/Active Directory environment while simultaneously being comfortable rolling up your sleeves to crimp cables or mount hardware.Have a heart for service and alignment with our Christian values
• Highly autonomous and comfortable being the only IT professional on-site. You take extreme ownership of your environment.
• A natural curiosity to ask why something broke, paired with the skills to ensure it doesn't happen again. 
• Excellent communication and interpersonal skills. Because this role involves lobby presence and reception, a warm, patient, and helpful demeanor is a strict requirement. 

Why This Role is Unique

Instead of being a small cog in a massive corporate IT machine, you will completely own the technology landscape of an organization making a real impact. If you love a job where no two days look exactly the same—where you can shift from configuring a switch to planning a IT project, to greeting a guest at the front desk—this is the perfect fit.

The Details

Schedule : Monday – Friday

Hours: 8:00 am to 4:30 pm

Compensation: $24.00/hour

Full-Time Benefits : 

• Paid Time Off
• Staff Devotions
• Health Insurance, Dental, Vision
• Free Life Insurance
• 403b Retirement Plans