Manager Of Clinical Operations / Northeast

Job Description

Job Description

Overview

The Manager of Clinical Operations is responsible for leading and directly managing a team of consultant pharmacists across designated states within the district. This role reports to the Director of Clinical Operations and oversees day-to-day clinical operations, ensures regulatory compliance, executes quality initiatives while supporting financial and productivity performance metrics. The Manager fosters professional development, strengthens customer relationships, and aligns clinical services with organizational goals to deliver high-quality patient care across care settings serviced by PharMerica.

Responsibilities

• Leads, coaches, and manages a team of consultant pharmacists within the assigned district
• Conducts routine, standardized, and objective performance evaluations
• Fosters a culture of collaboration, accountability, professional growth, and cross-functional partnership within the organization
• Organizes and conducts routine team meetings, conference calls, and webinars to communicate updates and expectations
• Maintains open and consistent communication with direct reports and senior leadership
• Implements and executes clinical quality programs that support consultant pharmacist teams and align with departmental objectives
• Maintains an in-depth understanding of regulatory requirements impacting consultant pharmacist practice
• Ensures all clinical activities are conducted in accordance with professional standards and applicable regulations
• Ensures economical and efficient territory performance aligned with organizational goals and clinical operating budgets
• Accurately tracks and reports financial and productivity metrics
• Ensures timely and accurate billing submissions for consulting services
• Monitors workload distribution and resource utilization to optimize operational effectiveness
• Responds promptly to customer inquiries and prioritize resolution of issues
• Communicates effectively with customers, leadership, and cross-functional departments to enhance relationships
• Partners with internal departments to address customer needs and strengthen service delivery
• Maintains active pharmacist licensure in applicable states
• Stays current on industry standards, regulatory changes, and clinical best practices
• Adheres to PharMerica’s Code of Business Conduct and Ethics, company policies, Corporate Compliance Agreement, and all applicable federal/state laws and professional standards
• Responds timely and effectively to communications including email and phone inquiries
• Performs additional duties and special projects as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Qualifications

• Bachelor of Science in Pharmacy or Doctor of Pharmacy
• Prior experience as a consultant pharmacist or long-term care pharmacist required, management experience preferred.
• Strong understanding of healthcare trends, regulations specific to the Longterm care industry, and best practices.
• Proven ability to lead teams, foster collaboration, and communicate effectively at all levels.
• Proficiency in Windows-based software applications, including MS Word, Outlook, PowerPoint, Excel, and Access.
• Active pharmacist license in at least one state within the designated territory. Preferred active pharmacist license in all states within the designated territory.
• Accountability, adaptability, analytical and problem-solving skills, strong communication, flexibility, initiative, leadership, and integrity.