Receptionist

Job Description

Job Description

Front Desk Receptionist

Blake & Alder Property Management
Location: Portland, Oregon
Position: Full-Time
Bilingual: English/Spanish strongly preferred and a significant plus

About Blake & Alder

Blake & Alder Property Management is a growing, boutique property management company serving residential, multifamily, and commercial properties throughout the Portland metro area.

Our philosophy is simple:  Dedicated to quality, committed to community.

We believe property management should feel personal, responsive, organized, and professional. As we continue to grow, we're looking for a Front Desk Receptionist who can be the welcoming, confident first point of contact for our clients, residents, vendors, and community.

The Position

The Front Desk Receptionist is the  face and voice of Blake & Alder .

This position manages our front desk, answers incoming calls, welcomes office visitors, assists residents and vendors, supports the property management team, and helps make sure questions and requests get to the right person quickly.

We are looking for someone who is friendly but confident, highly organized, comfortable in a fast-paced environment, and able to provide excellent customer service—even when someone walking through the door or calling the office may be frustrated.

Being  bilingual in English and Spanish is strongly preferred and will be considered a major advantage for this position.

Key Responsibilities

Front Desk & Customer Service

• Greet residents, owners, prospective clients, vendors, applicants, and other office visitors in a professional and welcoming manner.

• Answer and route incoming phone calls to the appropriate team member or department.

• Respond to general questions regarding properties, applications, maintenance requests, office procedures, and resident resources.

• Assist Spanish-speaking residents, applicants, vendors, and clients when bilingual assistance is needed.

• Maintain a professional, organized, and welcoming front office environment.

• Receive and distribute mail, packages, keys, notices, and other office materials.

• Help manage incoming general email and office communications.

Resident & Property Support

• Assist residents with basic questions regarding their AppFolio portal, rent payments, maintenance requests, and general property information.

• Help residents understand where and how to submit requests or documentation.

• Properly document resident concerns and route them to the appropriate property manager or department.

• Assist with keys, lockboxes, property access coordination, and other front-office property management functions.

• Communicate professionally with residents who may be upset or frustrated while maintaining appropriate boundaries and escalating issues when necessary.

• Never provide legal advice or make commitments on behalf of property managers or property owners without authorization.

Administrative Support

• Assist the Blake & Alder team with scanning, filing, document preparation, data entry, correspondence, and general administrative projects.

• Maintain accurate records and notes within company systems.

• Assist with application and leasing documentation as directed by the leasing team.

• Coordinate with maintenance, leasing, accounting, and property management staff to ensure incoming requests reach the correct department.

• Help keep office calendars, contact information, property information, and shared resources organized.

• Support special projects and company events as needed.

What We're Looking For

Our ideal candidate is someone who:

• Has excellent customer service and communication skills.

• Is dependable, punctual, and professional.

• Can confidently communicate with many different personalities.

• Is comfortable answering a high volume of calls and managing multiple priorities.

• Is organized and pays close attention to details.

• Can remain calm and professional during difficult conversations.

• Understands the importance of confidentiality when handling resident, owner, employee, and company information.

• Is comfortable using computers, email, Microsoft Office/Google Workspace, and learning new software.

• Can work independently while also being part of a collaborative team.

• Is willing to jump in and help when the office gets busy.

• Brings a positive, solutions-focused attitude to work.

Bilingual Candidates

Fluency in both English and Spanish is a major plus.

Blake & Alder works with a diverse community of residents, owners, vendors, and business partners. The ability to professionally communicate in both English and Spanish would be highly valuable in this position.

Property management experience is helpful, but  we are willing to train the right person who brings strong customer service, organization, professionalism, and a willingness to learn.

Success in This Role Looks Like

You know who is walking through our doors and how to help them.

Calls and messages don't get lost.

Residents feel heard, even when their issue needs to be handled by someone else.

Our property managers aren't constantly interrupted by questions that can be handled or properly routed at the front desk.

The office stays organized.

And whether someone is a resident, vendor, applicant, property owner, or prospective client, they walk away feeling like  Blake & Alder is professional, responsive, and cares about their experience.

Why Blake & Alder?

Blake & Alder isn't interested in being another large, impersonal property management company.

We're building a company where communication matters, employees have room to grow, and our team takes pride in the communities and properties we manage.

As Blake & Alder continues to grow, we want people on our team who want to grow with us.

Blake & Alder Property Management
Dedicated to quality, committed to community.

Blake & Alder Property Management is an equal opportunity employer. We value a diverse and inclusive workplace and consider qualified applicants without regard to protected characteristics under applicable law.