Spa Receptionist (Seasonal)

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We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach, a Rosewood Hotel, is looking for an exceptional and extraordinary Seasonal Spa Receptionist. The Seasonal Spa Receptionist duties include greeting all guests, answering phone calls, assisting guests with questions regarding merchandise and products. This individual will ensure the highest level of personalized, friendly, and outstanding guest service that exceeds expectations.

RESPONSIBILITIES

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Ensure the standards are maintained at a superior level daily.
• Provide dynamic services to ensure guests are “wowed” by Rosewood Miramar Beach’s hospitality.
• Interact with guests always displaying proper etiquette following Miramar Beach standards of excellence.
• Receive money for purchases and calculate customers’ change if any.
• Execute clerical functions in retail stores.
• Greet customers courteously and sell merchandise to them.
• Prepare, total, and verify billing and collect correct payments from customers.
• Verify and reconcile customers’ bills with the merchandise they purchased.
• Maintain, manage, and organize merchandise on the shelves and racks in the store.
• Help customers find the item they desire to purchase.
• Maintain and manage records of merchandise inventories in the store.
• Facilitate retail clerical functions and activities in the store.
• Ensure excellent retail experiences to customers.
• Maintain store merchandising. This implies cleaning, arranging, and when necessary stocking the shelves.
• Reports to leadership when difficulties arise.
• Maintain a cash bank and uphold cash handling procedures.
• Answer the phone promptly and use the guests’ name throughout the phone conversation.
• Conduct standard operational duties such as, answer and handle all phone calls and cash handling.
• Address guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate, and immediate responses to all requests and complaints by guests, ensuring complete guest satisfaction.
• Maintain a clean, safe, fully stocked and well-organized work area.
• Uphold the highest standards of courtesy and conduct exceeding expectations.
• Ensure total compliance with Rosewood Miramar Beach’s standards of operation.
• Perform other duties as assigned.

REQUIRMENTS

Experience: 1 year + experience Retail, Spa, Front Desk/Customer Service (hotel environment preferred)

Education: High School Diploma

Language:  Required to speak, read, write English, with fluency in other languages preferred.

Skills: 

• Track record/experience of handling similar responsibilities in the past
• Possess excellent people skills
• Ability to be friendly and understand customers
• Ability to multitask and manage high intensity, fast-paced environment
• Ability to work with time effectively
• Ability to be proactive, initiative, enthusiastic, and flexible on the job
• Must be self-motivated individual with high degree of enthusiasm for the job
• Must be an honest individual with integrity
• Ability to effectively handle merchandise activities
• Ability to cope under pressure posed by customers
• Must have strong marketing skills
• Ability to handle inventory control procedures and product stocking
• Conversant with retail store protocols and procedures
• Ability/experience in store display organization
• Good communication and interpersonal skills to relate with customers, fellow workers, and management effectively
• Ability to keep up with ideas to revolutionize the image of the store
• Ability to socialize and interact with customers
• Ability to overcome rejection and achieve sales goals; meeting targets
• Ability to effectively initiate new contacts and convert into buyers
• Ability to ensure customer satisfaction
• Ability and experience in handling tight deadlines
• Ability to engage in promotion activities – store product with the aim of improving sales
• Ability to employ persuasive skills where necessary to get customers to be interested in company’s products.

The pay scale for this position is between $18.54 and $19.54/hour plus commissions. This is the pay range for this position that the Hotel reasonably expects to pay.