Food Service Assistant

Patient Service Associate

Essential Duties and Responsibilities

Reads patient tray ticket orders and places items on trays.

Delivers / serves patient trays, snack and supplements Assist patients with opening any items

Collects patient trays from room, stacks dirty dishes on cart and returns cart to kitchen

Operates dish machine

Performs daily / weekly cleaning tasks

Washes and sanitizes dishes, pots and pans, and kitchen equipment

Maybe required to filter hot oil with mesh strainer and/or change oil in fryers

Serves cafeteria customers

Operates cash register

Portions food items as directed

Replenishes stock with proper rotation

Takes and records food temperatures

Takes and records equipment temperatures

Cleans and sanitizes work area, tables, and cabinets

Collects and places garbage and trash in designated containers

Follows scripting when delivering patient trays

Adheres to department safety and sanitation regulations

Use protective barriers (gloves, apron, and proper hair coverings)

Excellent customer service skills needed when delivering patient trays

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

High school diploma or equivalent preferred.

Certification and Licensure

N/A

Skills and Abilities Good interpersonal / communications skills.

LANGUAGE SKILLS Ability to read, write and comprehend simple instructions, short correspondence, and memos.

Ability to effectively present information in one-to-one to other employees of the organization

Ability to communicate with others in a positive manner

MATH ABILITY Ability to add and subtract. Ability to perform these operations using units of American money, weight measurements and volume.

REASONING ABILITY Ability to apply common sense understanding to carry out instructions.

Ability to deal with problems

COMPUTER SKILLS Basic computer knowledge needed

Special Physical Demands

The Special Physical Demands are considered Essential Job Function of the position with or without accommodations.This is considered heavy work. While performing the duties of this job, the employee is constantly required to stand and walk. The employee is frequently required to use hands to finger, handle, and feel; reach with hands and arms; talk and hear. The employee is occasionally required to sit; climb and balance; stoop, kneel, crouch, and crawl; taste and smell. The employee must exert 25 to 50 pounds frequently and 50 to 100 pounds of force occasionally. Good manual dexterity to operate kitchen equipment. Specific vision abilities required by this job include frequent close vision, distance vision, color vision, peripheral vision. Occasional depth perception and ability to adjust focus.

Level of Supervision

Work is performed according to detailed and specific instructions.

Supervises

N/A

PAY RANGE:

$16.56 - $24.01

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision
• Life & Disability Insurance
• FSA/HSA Options
• Generous, accruing paid time off
• Paid Parental and caregiver leave
• Career advancement and educational opportunities
• Tuition and certification reimbursement
• Certification Reimbursement
• Well-being Programs
• Employee Discounts
• On-Demand Pay
• Financial Education
• Annual recognition/awards events
• Partner appreciation days
• Family entertainment/attractions discount
• Community service/improvement opportunities

At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated care across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50
• One of Working Mother magazine's 100 Best Companies for Working Mothers
• A Top 50 Company and Top 10 Nonprofit for Executive Women