Loss Prevention Agent

Overview As a Loss Prevention Officer, you will patrol the property, respond promptly to alarms and emergencies, deliver excellent customer service, monitor cameras, create incident reports, and perform other duties to contribute to safety and guest satisfaction. Responsibilities Patrol assigned areas of the resort premises on foot, monitoring activity related to the safety and security of people and property. Respond to alarm and emergency calls; investigate disturbances and decide what actions to take based on the situation, facts known and position limitations. Report safety and/or security issues to management and/or the authorities, based on severity. Monitor entrance and departure of employees, guests, or other visitors on property to guard against theft and maintain security of the property. Check doors and windows of buildings to ensure they are tightly closed and locked; note in written log any unlocked doors/windows; submit information to supervisor. Enforce resort policies that relate to safety & security in a guest friendly manner. Assist guests needing directions or property information. Provide excellent customer service to guests and team members. Complete incident/accident reports according to policy and submit them to their supervisor. Other duties as assigned. Qualifications May be required to work varying schedules, including weekends and holidays. Knowledge of basic security and emergency procedures preferred. Must be able to work in a fast‑paced environment, and stand for long periods of time. Ability to maintain a calm demeanor and professionalism in stressful situations. Must possess solid decision‑making skills. Passion for providing exceptional service to guests and team members. Proven job reliability, diligence, dedication, and attention to detail. Teamwork and collaboration. Must be able to communicate clearly (written and verbally) and professionally with guests, coworkers and supervisors. What can you look forward to? All team members enjoy weekly pay! Medical and Dental insurance. Supplemental insurance plans (e.g., Vision, Life, etc.). Paid Time Off. 401(k) retirement plan with company match. Bereavement Leave. Jury Duty Pay. Employee Assistance Program. David L. Brittain Scholarship Program. Tuition Reimbursement. Resort Accommodations Discount. And more! We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify. #J-18808-Ljbffr