Retail Operations & Insights, Sr. Analyst

Athena Club seeks an experienced Retail Operations & Insights Senior Analyst who will manage retailer purchase orders, coordinate warehouse and logistics operations, and collaborate with cross‑functional teams to ensure smooth supply chain processes and report performance. Responsibilities Retailer Purchase Order Management Own end‑to‑end lifecycle of retailer purchase orders from receipt and confirmation through on‑time shipment and delivery. Monitor open POs daily, proactively identify and resolve discrepancies in quantity, pricing, shipping windows, or routing requirements. Utilize retailer portals (e.g., Retail Link, Vendor Central) and ensure compliance with retailer‑specific EDI and fulfillment requirements. Track and report on order fill rates, on‑time delivery, and chargebacks; investigate root causes and drive corrective actions. Warehouse & Logistics Communications Coordinate daily with third‑party logistics providers (3PLs) and internal warehouse teams to ensure accurate and timely order pick, pack, and ship execution. Communicate shipping windows, retailer routing guides, and labeling requirements to warehouse partners to minimize chargebacks and penalties. Escalate and resolve fulfillment exceptions—such as shorts, mispicks, and carrier delays—urgently and with clear documentation. Maintain up‑to‑date shipping instructions and SOPs for each retail account, updating partners as routing or compliance requirements change. Cross‑Functional Collaboration & Reporting Work closely with Retail Account Leads, Supply Chain, and Data Insights to align inventory availability with retailer order demand. Generate and distribute weekly operational reports covering order status, fill rates, and open issues for internal stakeholders and retail account teams. Support new retailer onboarding by documenting order management workflows and communicating requirements across teams. Requirements 2–4 years of experience in retail operations, supply chain, or customer logistics, preferably within a CPG or consumer goods environment. Familiarity with major retailer portals and EDI systems; experience with Walmart, Target, Amazon, or similar accounts a strong plus. Proficiency in Microsoft Excel and Google Sheets. Strong written and verbal communication skills with the ability to manage multiple priorities across internal and external stakeholders. Highly organized, proactive, and comfortable working in a deadline‑driven environment. A collaborative mindset with a bias toward problem‑solving and continuous improvement. Benefits Medical, Dental, Vision insurance Life + Disability HSA or FSA Commuter benefits 401K Weekly team lunches Optional bi‑weekly team workouts Annual offsite Camp Athena Club Salary

$75,000 – $90,000 USD

Equal Opportunity & Inclusion Athena Club is an equal opportunity employer and is committed to building an inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, citizenship status, disability, veteran status, genetic information, marital status, or any other characteristic protected by applicable law. We believe diverse perspectives strengthen our team and our products, and we encourage people from all backgrounds to apply. #J-18808-Ljbffr Athena Club