Treatment Coordinator

Job Description

Job Description

We are looking for an enthusiastic, confident, and highly organized Orthodontic Treatment Coordinator (TC) to join our team.

This is a key position in our practice. Our Treatment Coordinators are the warm, knowledgeable connection between the doctor, patient, and family—helping patients understand their orthodontic needs, treatment options, investment, and next steps.

If you love people, enjoy building relationships, are comfortable discussing finances, and take pride in providing an exceptional patient experience, we would love to meet you!

• Conduct initial consultations with patients to discuss treatment options, explain procedures, and answer questions
• Tracks the patient experience from the initial examination to the start of treatment as directed.
• Communicates extensively with patients, parents, general dentists, dental specialists, doctors, and staff.

PRIMARY DUTIES:

• Welcome new patients by creating an exceptional patient experience through their examination and diagnosis process. 
• Review patient health and medical history and determine their goals for treatment. 
• Assist in the orthodontist's examination, entering data and listening to the conversation between patient and doctor taking appropriate notes in the patient’s chart.
• Generate correspondence from initial consultation and recall examinations for the referring dentist.
• Follow up with patients who are ready to start treatment.
• Act as a liaison between the doctor and any other dental specialists or general practitioners.
• Complete monthly reports on key performance metrics.
• Educate patients about orthodontic treatment plans, procedures, and financial options.
• Coordinate and schedule appointments to ensure seamless patient flow.
• Manage treatment contracts and ensure patients understand their commitments.
• Serve as the primary point of contact for patient inquiries and follow-ups.
• Collaborate with clinical and administrative teams to provide outstanding patient experiences.
• Maintain accurate patient records and ensure compliance with privacy regulations.

EXPERIENCE:

Previous orthodontic or dental Treatment Coordinator experience is preferred, but we are willing to train the right person.

Strong candidates may also come from backgrounds in:

• Dental or medical offices.
• Healthcare coordination.
• Hospitality.
• Customer service.
• Sales.
• Patient care.
• Financial coordination.

Orthodontic experience is a plus—not necessarily a requirement. We are more interested in your personality, communication skills, work ethic, and ability to connect with people.

WHAT JOHNSONLINK OFFERS:

• A positive, supportive team environment.
• A well-established orthodontic practice with three locations.
• Opportunities to work alongside experienced orthodontic doctors and team members.
• Comprehensive training and ongoing professional development.
• Competitive hourly compensation.
• Performance-based bonus opportunities.
• Paid time off and holidays.
• 401(k).
• Uniform reimbursement.
• Orthodontic treatment benefits.
• A team that celebrates success and supports one another.