Operations Analyst (Mandarin)

divh2Operations Analyst/h2pOperations Analyst Location - Sunnyvale, CA Contract - 1 year (Likely of extension) Pay rate - $38/hr Bilingual - Fluent in English and Mandarin (Proficiency in Mandarin is preferred as the successful candidate will be required to communicate with business partners in China) Operations analyst, Account Management, Client Onboarding/ppJob Description:/pulliOffer professional customer support solutions to merchant customers:/liliStrong experience as a operations analyst/liliProvide professional business consultant service and manage work orders with high efficiency and accuracy through online chat, email or hotline (main focus) of customer service./liliBe the point of contact in Merchant onboarding/liliPossess continuous learning spirit, be capable to manage complicated business problems and customer complaints./liliBe capable to discover, summarize and feedback the obstacles in customer experience./liliOutput the advice and solution to optimize the international service platform based on the service cases and database./liliPossess service operation experiences and capacity./li/ulpJob Requirements: Bachelor degree or above, excellent English and Mandarin communication skills/pulli1-2 years work experience in a support center, be familiar with the call center operation pattern and features. Financial service (bank, or payment industry) or internet industry experience is a plus/liliStrong experience in Vendor or Client onboarding/liliSalesforce experience preferred./liliBe capable to adjust and optimize the field operation strategy on time based on the field operation data analysis./liliStrong sense of responsibility, strong logic and ability to think independently./liliTeam work spirit./liliBe capable of problem solving with strong pressure resistance./liliBe good at resources management./li/ulpAbout Us:/ppFounded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions./ppIntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants./ppCompensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility/p/div