Field Services Engineer

Job Description

Project Engineer

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**This role requires 80% travel.

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The Project Engineer is to fulfill technical and field start-up responsibilities for all projects assigned by department supervisor and maintain quality standards while serving as the liaison between multidisciplinary teams, clients, and contractors throughout the project lifecycle.

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Responsibilities:

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• Provides on-site engineering services, including equipment FAT’s, commissioning, customer training, validation support, warrantee support, troubleshooting and service support for company equipment and control systems at customer and subcontractor sites throughout the US, Canada, and Puerto Rico.
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• Conducts/supervises field installation of electrical/mechanical components, new controls or retrofit equipment, or prepares instructional installation documents to clients and project teams.
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• Troubleshoots all electrical/mechanical issues at customer sites.
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• Acts as a liaison to the customer when on-site and effectively communicates project delays, scope changes, customer relationship issues, technical deficiencies, etc. to the company project team and to company management.
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• Works with and updates Project Managers on all aspects of the assigned projects during entire project phase.
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• Prepares labor summary forms and expense reports for all field work.
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• Spearheads electrical/mechanical issues for field work through the assigned Project Manager or Engineering Services Department.
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• Documents all activities through the execution of checklists, protocols, drawing markups, or written trip reports as required.
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• Demonstrates scheduling and travel flexibility in ability to respond to assigned field service requests from customer base in timeframe required, from immediate to long term.
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• Provides engineering services in the field and within company. Duties including:
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• Rebuilds of electro-mechanical devices included on company equipment or supplied sub-systems
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• Troubleshooting of all electrical, mechanical and controls issues as reported by customers
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• Preventative maintenance activities and reviews
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• Safety evaluations and report writing
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• Provides feedback and design suggestions to the Process Automation department as appropriate.
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• Provides technical support to company customers “in house” in the form of telephone assistance and follow-up. Tracks and continually monitors issues ensuring issues are properly addressed and resolved.
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• Provides consistent high quality service to all company internal and external customers.
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• Develops, maintains and enhances positive interpersonal relationships with customers and staff members of the global company.
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• Keeps up to date on current trends in mechanical, controls and instrumentation technology.
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Qualifications and Skills:

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• Must have a Bachelor’s or Associate’s degree in any Engineering study or at least 5 years of relevant experience.
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• Must have experience with hydraulics, pneumatics, AC/DC voltages, hand tools, basic welding and metalworking, psychometrics, variable frequency drives, and Allen Bradley PLC ladder logic.
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• Must be aware of cGMP’s procedures and practices and the implication on control system development and modifications.
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• Must have good troubleshooting skills.
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• Must be familiar with electrical wiring practices and wiring troubleshooting.
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• Must be familiar with industry standards such as NFPA, NEC, and NEMA.
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• Must have experience interpreting control system drawings, including: P&ID’s, control system schematics, control panel layout drawings, and pneumatic and electrical interconnect diagrams.
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• Must have knowledge and experience in Microsoft Windows operating systems, Microsoft Office applications.
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• Must be willing and able to climb ladders and enter restrictive spaces.
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• Must possess a valid driver’s license and passport.
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• Must be able to travel overnight up to 60% of the time (80% including local travel) or as needed to complete responsibilities.
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• Must be able to demonstrate scheduling and travel flexibility in response to assigned field service requests from customer base in required timeframe.
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