Customer Service Representative
Arrowhead Talent Solutions
Customer Service Representative/Dispatcher
Responsibilities
- Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
- Relay accurate information to technicians, ensuring proficient, quality customer experiences.
- Manage the whereabouts and needs of every technician in the field.
- Record the results of each service call and create report summaries for senior management.
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to customer requests, resolving issues and promoting the brand.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
- Update customers throughout the day on the technician's progress.
- Scheduling of all maintenance agreement and tune-ups on a timely basis.
- Taking inbound calls
- Making Outbound follow-up calls.
- Explaining the maintenance club membership to our customer base.
- Selling new memberships (bonus plan offered for new memberships sold)
- Maintaining goal boards – update them daily.
- Champion the renewal efforts of all maintenance agreements (bonus plan offered for renewal memberships)
- Support the follow-up calls of any direct marketing done by the company.
- Cross train with Customer Service Rep function – to support the service/maintenance team.
- Communicating with customers any specials.
- Debriefing technicians on service calls when necessary.
Experience
- 3 years of customer service experience
- High School Diploma or Equivalent
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust, diffuse conflict and hold others accountable.
- Personality that blends well with a fast-paced, goal-driven environment.
Benefits Overview
- Vacation: 2 weeks after one calendar year from DOH, 3 Weeks after 3 years, 4 weeks after 5 years
- 401K with 3% company match after one year
- 2 Paid Personal Days
- Paid Holidays
- Thanksgiving Day, Day after Thanksgiving, Memorial Day, Labor Day, Independence Day, Christmas Day
- Paid training
- Company Outings
Vacancy posted 5 days ago
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