Clerical Assistant

Duties:


Clerical Associate III is required to maintain patient flow by facilitating timely responses. Many revenue cycle functions reside within the responsibility of this position which can increase collectability, prevent denials related to patients' demographics and positively impact our financial bottom line. Ensures safe escort by hands off-report, securing patients. Acknowledges and respect patients' rights to privacy while receiving care.

• Manage EPIC Transport Command Center.
• Create and assign both patient and non-patient transports requests.
• Postpone an assigned request if necessary.
• Sign in and out transports and adjust assignments.
• Assign and unassign transporters to sectors.
• Create a transports record.
• Configure the transport activity request.
• Interpret data from the dashboard.
• Report on transport delays.
• Greet and direct parties entering the Patient Transport Department.
• Answer telephone, transfer calls, take and deliver messages.
• Monitor and submit requisitions for repairs of department equipment
• Monitor and order departmental supplies keeping track of inventory.
• Keep minutes from meetings and distribute as appropriate
• Maintain manuals for staff meetings and in-services.
• Schedule meetings as needed.
• Updates individual employee attendance sheets and monitor for trends.
• Retrieve messages and sick calls on a daily basis.
• Other duties as assigned

Skills:

• 4 years experience required
• Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.
• Skill requirement keyboard familiar with ability to type experience in excel, word access, power point
• Exceptional customer service skills required.
• Good organizational and time management skills required.

Education:

• High School Diploma/ GED

Schedule Notes:

• Rotational shifts required
• Shift 1: 11:00 AM - 7:00 PM
• Shift 2: 7:00 PM - 3:00 AM
• Shift 3: 3:00 AM - 11:00 AM

Hours Per Day:

• 7.50

Hours Per Week

• 37.50

Department:

• CENTRAL PATIENT TRANSPORT