Business Analyst

IT Business Analyst

Under limited general direction, the Business Analyst is responsible for bridging the gap between IT and the business to improve efficiency of systems and processes by assessing processes and systems utilization, determining user needs and requirements, and delivering recommendations to stakeholders. This role identifies opportunities for improving business processes by utilizing technology to eliminate problems that affect productivity, output, distribution and the bottom line. This is a hybrid position, requiring three (3) days per week in-office and the rest remote.

Essential Responsibilities

• Serves as a liaison between the business and IT to provide systems support, analysis, and to leverage technology solutions to meet internal and external user needs.
• Conducts requirements gathering by identifying and prioritizing technical and functional requirements.
• Coordinates testing with the business team, supporting the creating of testing scripts and assists in the execution of testing system changes and updates.
• Demonstrates strong understanding of the business unit processes and technical systems, with a primary focus on the human interaction points; what the users and system are doing (inputs, transformation, outputs) and the system capabilities.
• Serves as a technical point-of-contact to explain difficult concepts to non-technical users.
• Assists subject matter experts with ensuring data integrity, testing of system changes, and analyzing data flows for process improvement opportunities.
• Participates in project teams from project initiation through implementation.
• Executes necessary investigation, analysis, and evaluation to determine project feasibility, including cost /benefit estimates and alternative considerations (adjust current, or implement new) with current and future user capabilities in mind.
• Makes recommendations to improve products, hardware, tools, software, services or process and clearly articulates recommendations.
• Maintains user procedures, guidelines, and documentation for all system processes.
• Researches and resolves problems, unexpected results, or process problems.
• Participates in user group meetings and/or conferences to leverage industry best practices.
• Provides consultative support in the development of self-service reporting and dashboards to leverage data contained in systems.
• Other duties as assigned

Qualifications

• Five years related experience demonstrating experience and ability to understand how multiple systems interact with one another in complex environments and problem solve where the parts may be directly or indirectly related.
• High school diploma or GED required.
• Bachelor's degree preferred.
• Experienced in stakeholder analysis, requirements engineering, costs benefit analysis, process modeling, metric creating and elicitation techniques.
• Proven ability to build businesses cases that solve business and technical challenges that are supported by analysis.
• Experienced pulling, analyzing and reporting on data trends. Able to share that information with others and apply it as a value add to business.
• Technical writing experience (reports, business correspondence, procedure manuals, etc.).
• Ability to effectively present information and respond to questions from groups of managers, customers, co-workers and vendors.
• Exceptional oral and written communication skills.
• Strong interpersonal and consultative skills.
• Analytical and detail-oriented.
• Computer programs, including Microsoft Office suite of applications such as Excel and Visio with in-depth knowledge of techniques for visualization and analyzation of large amounts of data.
• Proficiency in Data Visualization Tools such as Microsoft Access, SQL, Google Analytics and Tableau

Preferred Certifications

• International Institute of Business Analysis (IIBA)
• IIBA Entry Certificate in Business Analysis (ECBA)
• IIBA Certification of Competency in Business Analysis (CCBA)
• IIBA Certified Business Analyst Professional (CBAP)
• IIBA Agile Analysis Certification (AAC)
• PMI Professional in Business Analysis (PBA)

Compensation: $40.00 - $45.00 per hour