Operations Analyst

Title: Operations Analyst
Location: Phoenix Client - Hybrid 4 Days a week in office
Contract: 3-4 Months and potential to be converted to FTE.

Note - Screening question answers are required to be considered for an interview
Position has the potential to be converted to FTE.
Being fluent in French is nice to have but not a requirement


We are seeking a curious, analytical, and proactive problem solver to help drive process improvement and operational efficiency across our organization.
The primary focus of this role is identifying trends, investigating root causes, improving processes, and eliminating unnecessary work. We are looking for someone who naturally asks "why," takes ownership of issues, and is motivated to find better ways of working.



Key Responsibilities
Identify trends , recurring issues, and process improvement opportunities
Investigate root causes and implement sustainable solutions

Analyze data from daily reports on closed tickets and workflows to improve operational efficiency
Research and resolve complex or unfamiliar issues
Document findings, recommendations, and process changes
Collaborate with business partners to streamline and simplify work



Preferred Qualifications
Strong analytical and problem-solving skills
Experience with process improvement or operational support
Excellent communication and documentation skills
Self-motivated, curious, and adaptable
Ability to work independently and through ambiguity

SQL experience preferred , but not required



What We're Looking For
We're less interested in what's on a resume and more interested in how a candidate thinks. The ideal candidate is someone who:
Identifies patterns and trends
Asks questions and challenges inefficient processes
Takes ownership and follows issues through resolution
Continuously looks for ways to improve the business
Demonstrates accountability, curiosity, and initiative
This role is ideal for someone who enProducts investigating problems, improving processes, and creating lasting operational improvements rather than simply completing tasks.