Lab Support Specialist II - Saratoga Hospital

Lab Support Specialist II Location: Saratoga Springs, NY Employment Type: Full-time Shift/Schedule: Days Department: Saratoga Hospital Medical Group - Endocrinology Salary Range: $18.22 – $28.27 hourly, based on experience and qualifications About Saratoga Hospital At Saratoga Hospital , we’ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach—creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. About The Role We’re looking for a dedicated Lab Support Specialist II to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you’ll be a vital part of our clinical team, ensuring excellent service, collaboration, and patient outcomes in a fast-paced healthcare environment. You will be responsible for providing laboratory registration, preregistration, scheduling, requisition maintenance as well as reference laboratory billing. The Lab Support Specialist II will assist in processing blood, cultures, and urine specimens, label samples, sort and set up batches of specimens, as well as perform send out operations. You will also be responsible for the collection of blood samples for laboratory testing in hospital, emergency room, and outpatient settings. What You’ll Do Leadership: Delegates and oversees day to day activities in the absence of the department leader, related to laboratory support services maintaining effective operations. Inventory Management: Maintains inventory control/documentation, including weekly ordering, as well as preventing shortages, overstocked items and expired materials. Laboratory Registration: Registers patient scripts collecting demographic and insurance information to ensure proper billing to all parties, as well as inputs acceptable and accurate diagnosis codes for all registrations. Patient Scheduling: Coordinates and schedules phlebotomy services for all outpatient location, including homedraw services using the hospital computer system. Requisition Maintenance: Performs requisition functions including obtaining scanned requisitions, accurately ordering laboratory tests in the Meditech system, as well as investigating esoteric test orders to determine proper test and specimen requirements, making certain that laboratory test orders are compliant with regulatory agency requirements. Laboratory Communication: Serves as the primary laboratory contact staff communicating with patients, physician offices, floor staff, as well as reference laboratories through telephone, fax and electronic routes following hospital policies pertaining to HIPAA compliance. Patient Care: Recognizes specific patient requirements relating to choice of appropriate collection equipment, verbal and non-verbal communications. Assesses patient condition associated with adverse reactions to specimen collections, in addition to determining when these reactions meet the requirements for a medical emergency, and what action to take. Specimen Collection: Obtain blood specimens by performing venipuncture, fingersticks, and heel sticks maintaining order of draw, as well as knowledge of specimen requirements, ensuring optimal results for diagnostic decisions. Specimen Processing: Receive, sort, label and process specimens including mixing, centrifuging, aliquotting, incubating maintaining safe specimen handling requirements, as well as distinguishing which tests require whole blood, serum or plasma while preserving specimen storage requirements. Staff recognize problems associated with specimen integrity, and demonstrate proper notification for rejected specimens. Laboratory Billing: Identify diagnostic tests performed and process laboratory charges. Corporate Health Duties: Responsible for performing chain of custody urine and blood collections, as well as breath alcohol testing according to department of transportation guidelines. Point of Care Testing: Performs selected waived testing and other technical functions as allowed by New York State Department of Health and College of American Pathologists regulations. Support Services Operations: Coordinates with other members of the patient access teams to promote an optimal patient experience during specimen collection. Quality: Meet benchmarks set by laboratory leadership to ensure optimal laboratory support functions, in addition to organizational initiatives related to meeting state and federal established benchmarks. Provides training as well as guidance across the organization for duties related to laboratory support. Safety: Performs, and documents safety inspections, citing dangerous areas/procedures and recommending corrective procedures, as well as maintaining equipment safety. Customer Service: Maintains enhanced physician practice, patient and staff relations, and service recovery, creating an environment conducive to maximizing internal and external customer satisfaction. Deliver compassionate, patient-centered care in alignment with Saratoga Hospital values Collaborate with interdisciplinary teams to support health, healing, and service excellence Perform [clinical or administrative] responsibilities with a focus on safety, quality, and efficiency Use hospital systems and tools to document care and support operations Continuously seek opportunities to improve processes and support patient and staff satisfaction Serve as a positive, professional representative of our hospital and community What You Bring High School graduate or equivalent. Six months phlebotomy experience or equivalent required. A Bachelors of Science in related field can be considered in lieu of patient care experience. Valid New York State driver's license required. Must be at least 21 years of age and approved to drive Saratoga Hospital vehicles for shifts requiring travel for offsite specimen collection. Strong communication and teamwork skills Commitment to providing patient-first, high-quality service Comfort working in a fast-paced, collaborative environment Why Saratoga Hospital A caring, community-focused culture rooted in teamwork and trust Supportive leadership that invests in your development and well-being Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. Opportunities to grow within the Albany Med Health System Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you’re passionate about healthcare and community service—even if you don’t meet every qualification listed—we’d still love to hear from you. How To Apply Click the ‘apply’ button to submit your resume and complete our online application. Applications are reviewed on a rolling basis—apply today and discover what makes Saratoga Hospital a special place to grow your career. #J-18808-Ljbffr