Customer Care Rep - Inbound

GA Foods Call Center Representative

For over forty-five years, GA Foods has been creating and delivering high-quality nutritious and well-balanced meals to seniors, children, the military, and emergency response. GA Foods sets ourselves apart with flavorful menus tailored to our client's palettes, a delivery service unmatched by the competition, and an One Team attitude.

GA Foods is seeking an experienced Call Center Representative. The ideal Call Center Representative will be a compassionate and skilled customer service professional who is interested in impacting the lives of others. This individual will be a key part of assuring courteous, accurate, and secure processing of customer orders and deliveries.

Responsibilities

• Processing inbound and outbound customer calls and member orders
• Liaison with the company's Delivery Care Agents, along with customers, agencies, and Case Managers
• Understanding and striving to meet or exceed outlined metrics while providing excellent customer service
• Driving customer satisfaction through voice, chat, and/or email communications
• Data Entry of customer orders into company ERP and other programs

Experience

• Basic knowledge of Microsoft Office to include Word and Excel
• Ability to organize and manage multiple priorities
• Strong customer orientation and focus
• Strong and accurate data entry
• Good verbal and written communication skills
• Ability to work in a fast-paced environment
• Attention to detail and dependability
• Prior customer service or call center experience required
• Bilingual preferred with a $.50 per hour differential paid

Technical Requirements

• A minimum of one or two 19-inch or larger monitors (2 are recommended)
• Headset with microphone, mice, keyboard, etc
• Internet Speed with a minimum of 5.0 MB upload speed and 10 MB download speed. Internet provider must be highly stable with a packet loss and latency under 100ms. DSL or Broadband services required. (During working hours media streaming, ripping, media playing, or gaming by the rep or members of the household are not permitted as this will negatively impact your network's performance)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Frequent sitting, standing, and walking are daily activities. Some bending and filing may be required (<10% of the time). This would require the ability to lift files (<10 lbs.), open filing cabinets and bend or stand as necessary. Over 2/3 of Time: See; Sit; Use hands to finger/handle/feel; Talk or Hear.

Position Type

This is a full-time, non-exempt position that requires on-site work, Monday through Friday.

Equal Opportunity Statement

At GA Foods, we are deeply committed to the principles of equal employment opportunity. It is our policy that all employment decisions are made without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetics, disability, veteran status, or any other characteristic protected by local, state, or federal law.

We base all employment decisions on merit, qualifications to perform the essential job functions (with or without reasonable accommodations), and business needs.

GA Foods also provides affirmative action in employment for qualified individuals with disabilities and protected veterans, in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

GA Food Services of Pinellas County, LLC (GA Foods) is proud to be a Drug-Free, Smoke-Free Workplace and an Equal Employment Opportunity Employer.