Technical Product Manager, Fraud and Policy

job summary:
We are seeking a Product Manager - Technical (Fraud & Policy) to define, validate, and launch fraud and abuse prevention capabilities for expanding marketplace and e-commerce platforms. Operating at the intersection of technical product management, fraud/risk strategy, policy execution, operational readiness, and customer trust, you will own critical initiatives that protect customers, sellers, and partners as new international markets and e-commerce surfaces launch.

The ideal candidate combines strong technical product judgment with hands-on risk management expertise. You excel at translating complex risk signals into durable product mechanisms, partnering closely with engineering and operations, and driving alignment across multi-disciplinary stakeholders.

 
location: San Francisco, California
job type: Contract
salary: $74 - 84 per hour
work hours: 8am to 5pm
education: Bachelors

responsibilities:



Fraud & Abuse Strategy: Own the fraud and policy product roadmap across global launch surfaces. Translate risk patterns into technical requirements, PR/FAQs, BRDs, test plans, and control designs while balancing risk mitigation, customer experience, and speed-to-market.

Market Risk Analysis: Deep dive into country-specific fraud patterns to identify control gaps, policy needs, and localized risk vectors prior to launch. Work with regional teams to integrate country-level risk requirements into master planning.

Feature Delivery: Define user stories, acceptance criteria, and launch gates. Partner directly with Engineering to prioritize backlogs, with Analytics to build detection dashboards, and with Policy/Operations to ensure controls are auditable and supportable.

UAT & Control Validation: Drive User Acceptance Testing (UAT) for fraud mechanisms. Collaborate with Finance, Legal, Tax, and Accounting (FLAT) teams to validate that control mechanisms trigger appropriate operational workflows, enforcement actions, and downstream reporting.

Operational Readiness: Build SOPs, runbooks, escalation paths, and go/no-go launch checklists. Partner with Customer Service and Operations to define investigation workflows, SLAs, and post-launch performance monitoring.

Customer Communications: Governance and maintenance of localized, policy-aligned customer notification templates, ensuring messaging around fraud actions is accurate, transparent, and supports customer trust.

Cross-Functional Leadership: Serve as the central point of contact across Product, Engineering, Legal, Risk, Operations, and Executive Leadership to unblock decisions and present launch readiness narratives.

qualifications:
Bachelor's degree.

5+ years of Product Management (Technical), Technical Program Management, or Business Analysis experience.

Demonstrated experience defining product roadmaps, writing technical requirements, and launching features directly with Engineering teams.

Proven track record of using data, metrics, and structured analysis to drive product decisions and evaluate operational outcomes.

Experience leading cross-functional teams and communicating with senior stakeholders through written narratives.

Must be a US Citizen or Green Card holder (USC/GC).

Ability to work 100% onsite in Seattle, WA.

Preferred Qualifications

Background in fraud prevention, trust & safety, payments/financial risk, marketplace integrity, or policy enforcement.

Hands-on experience with UAT execution, defect triage, and launching products in international or regulated markets.

Experience building risk-decisioning engines, trust scoring, enforcement workflows, case management tools, or customer notification frameworks.

Proficiency with analytics tools (SQL, Tableau, QuickSight, Excel) to analyze fraud trends and false-positive/negative rates.

Familiarity working alongside Legal, Compliance, Finance, Tax, and Operations stakeholders.

skills:
Analytics,fraud prevention,fraud trends,Excel,online services,Pattern Analysis,performance monitoring,QuickSight,SQL,defect triage,technical product management,version control,Tableau,test data,analytics tools,attention to detail,communications,Strong written and verbal communication,Leadership,Leadership Principles,Deliver Results,business impact,UAT,acceptance criteria,User Acceptance Testing,accounting,business analysis,business recommendations,continuous improvement,change management,customer experience,customer journeys,Customer Obsession,Customer Service,dashboards,executable,e-commerce,e commerce,experimentation,defect analysis,financial risk,launch planning,governance,financial,Finance,launch support,maintenance,case management tools,Influence without authority,market requirements,measurement,influencing,metrics,outcome measurement,operating risk,operational readiness,policy enforcement,feature prioritization,product management,product ownership,product requirements,Product Strategy,Communicate clearly,regulatory/compliance,investigation,risk,risk strategy,business risk,risk management,safety,scalability,test scenario,Stakeholder Management,structured analysis,technical program management,product roadmap,test plans,training,user stories,workflows,operational workflows,process documentation

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.




Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.




Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.




We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.