Hub Operations Lead

Job Description The Hub Operations Lead is responsible for the day‑to‑day operations and workflow of all HUB functions, including execution of store Hub order fulfillment, inventory control, and all associated processes. Depending on the size and scope of HUB operations, some Hub Operations Leads will lead one or more team members assigned to HUB operations, such as HUB Inventory Specialists and HUB drivers. The individual in this role should have good knowledge of store systems, basic parts knowledge, good interpersonal skills, and prior experience leading other team members. The role has in‑depth knowledge of the store inventory and requires the ability to network with nearby stores, hubs, PDQ, and external suppliers for order fulfillment. The role owns responsibility for maintaining Hub company standards. This position is full time. A MVR certification may be required, and the candidate should complete all training materials and attend all store meetings. Primary Responsibilities Responsible for Hub operations and resolution of Hub orders and processes in a timely manner Provide direction, organize and delegate work, and ensure execution of HUB‑related team members (Hub/Loop Drivers and Hub Inventory Specialists) Review Hub orders, pull parts, stage product, and finalize paperwork Interact with internal and third‑party drivers on paperwork and instructions Engage the store‑to‑facility network to determine part sourcing and logistics solutions, and work with ordering stores for fulfillment options if unavailable in network Work with GM, DM and CSC support to maintain proper inventory mix and levels Ensure inventory accuracy and perform related functions in the parts department and HUB inventory, including on‑hand accuracy, shrink results, cycle counts, outages, planograms, Maxi changes, price changes, front & face, truck lead Manage and comply with all Hub records and all paperwork policies and procedures Urgently communicate any risks or concerns regarding order fulfillment or shipments to the appropriate store leaders Lead stocking activities from replenishment orders, including scanning in product and ensuring completion within 24 hours Secondary Responsibilities Handle additional inventory activities including overstocks, callbacks, and resets Safely deliver parts to customers as needed Assist with front‑room inventory functions Assist with cores and defects Conduct fixed activities: store cleanliness including floors, bathrooms, facing, dusting, and parking lot upkeep Assist as needed with MOD and other store related actions Success Factors Friendly communication Ability to locate and stock parts Safety knowledge and skills Operating inventory systems and store equipment, including forklift, pallet jack and/or hand jack Operating POS and parts lookup systems Ability to execute and train inventory systems and store equipment High attention to detail Essential Job Skills Necessary for Success as a Hub Operations Manager Competent at oral and written communication and able to perform basic math computations Prior retail experience, including basic merchandising and inventory management skills Ability to drive forklift if certified and applicable, and use a hand truck and pallet jack Well‑mannered, neat in appearance, and able to meet and deal with the public in an unbiased manner Stable work records with demonstrated performance results Ability to work on short notice and flexible hours, including nights and weekends Immediate reporting to General Manager and/or District Manager of any violation of company policy or procedure Prior Experience that Sets a Hub Operations Manager Up for Success Inventory management in a retail environment or logistics center of operations. Education High school diploma or general education degree (GED). Certificates, Licenses, Registrations None. Physical Demands Predominantly walking or standing. Requires ability to talk and hear and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Must frequently lift or move up to 50 pounds and occasionally lift or move up to 100 pounds. Specific vision abilities required: close vision, distance vision, color vision, depth perception, and ability to adjust focus. Work Environment Usually working inside, occasionally outside exposed to weather conditions while performing tasks such as installing batteries and wiper blades. Occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. Noise level typically moderate. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. #J-18808-Ljbffr