Desktop Support Technician

Job Summary

We are seeking a Desktop Support Technician II to provide Tier 2 technical support for end users in a fast-paced enterprise environment. This role is responsible for troubleshooting hardware, software, network, and audiovisual issues, supporting endpoint management and security initiatives, and delivering exceptional customer service. The ideal candidate will have strong technical troubleshooting skills, experience with ticketing systems, and the ability to work independently while collaborating with infrastructure and support teams.

Key Responsibilities

• Provide Tier 2 desktop support for end-user hardware, software, operating systems, and peripheral devices.
• Diagnose and resolve technical issues related to Windows workstations, applications, network connectivity, and enterprise technologies.
• Troubleshoot and assist with file restores and end-user data recovery requests.
• Work closely with Infrastructure teams to support basic network troubleshooting, network status validation, and port activations.
• Escalate critical incidents and collaborate with IT leadership to ensure timely resolution of high-impact issues.
• Support audiovisual technologies and video conferencing platforms, including conference room technologies and virtual meeting solutions.
• Configure, troubleshoot, and support collaboration tools such as Microsoft Teams, Cisco Webex, Zoom, and GoTo Meeting.
• Assist with Microsoft Teams Rooms and other enterprise AV equipment deployments and support initiatives.
• Manage endpoint security remediation efforts using Microsoft Endpoint Configuration Manager (MECM/SCCM) and Qualys.
• Support workstation deployments, software installations, updates, and hardware refresh projects.
• Participate in IT projects, system implementations, and technology rollouts.
• Maintain detailed documentation for incidents, troubleshooting procedures, knowledge base articles, and operational processes.
• Mentor junior IT staff and provide technical guidance as needed.
• Deliver end-user training and support for new technologies and applications.
• Participate in an after-hours on-call rotation, including evenings and weekends.
• Travel to remote office locations to provide onsite technical support when required.
• Perform additional duties as assigned.

Required Qualifications

• 1-3+ years of experience in Desktop Support, Help Desk, Technical Support, or related IT roles.
• Experience supporting Windows desktops, laptops, and enterprise applications.
• Prior experience using IT ticketing systems to manage incidents, requests, and service delivery.
• Strong troubleshooting skills across hardware, software, and network-related issues.
• Familiarity with endpoint management tools such as MECM/SCCM, Microsoft Endpoint Manager, or Intune.
• Experience supporting video conferencing and collaboration technologies.
• Basic understanding of networking concepts and enterprise infrastructure environments.
• Experience with scripting and/or automation technologies is preferred.
• Excellent customer service, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time management abilities.
• Ability to work independently and collaboratively within a team environment.
• Ability to lift up to 50 pounds.

Preferred Qualifications

• Associate's or Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience.
• Enterprise IT support experience.
• Experience supporting Microsoft 365 environments.
• Familiarity with Qualys vulnerability management solutions.
• Exposure to Active Directory, Azure AD/Entra ID, and Group Policy.
• Experience with automation, scripting, or process improvement initiatives.

Technical Environment

• Windows Desktop & Laptop Support
• Microsoft Endpoint Configuration Manager (MECM/SCCM)
• Qualys Vulnerability Management
• Microsoft 365
• Microsoft Teams
• Cisco Webex
• Zoom
• GoTo Meeting
• ITSM/Ticketing Systems
• Audio Visual & Conference Room Technologies
• Network Troubleshooting

Ideal Candidate

• Strong Tier 2 desktop support experience in an enterprise environment.
• Comfortable supporting executive users and business-critical technologies.
• Proven ability to troubleshoot and resolve medium-complexity technical issues.
• Excellent documentation and process improvement skills.
• Passionate about customer service and delivering a high-quality end-user experience.
• Able to mentor junior technicians while contributing to team success and operational excellence.

Job Type & Location

This is a Contract position based out of Pompano Beach, FL.

The pay range for this position is $22.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Pompano Beach, FL.

This position is anticipated to close on Oct 31, 2026.

This is a fully onsite position in Pompano Beach,FL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.