FAMILY SUPPORT WORKER OPS - 60932638

Requisition No: 878657 

Agency: Children and Families

Working Title: FAMILY SUPPORT WORKER OPS - 60932638

 Pay Plan: Temp

Position Number: 60932638 

Salary: agency to update 

Posting Closing Date: 08/28/2026 

Total Compensation Estimator 

Family Support Worker 

Department of Children and Families

Palm Bay, Florida

***This is for a Full Time Other Personal Services (OPS) Family Support Workers position*** .

  Duties and Responsibilities:

• Assists investigators in maintaining caseload of families receiving social services.
• Assists clients in completing forms for services and benefits. • Assists individuals and/or families in providing and arranging for social, medical, education, employment and training, day care services and housing.
• Provides materials to individuals and/or families about nutrition, infant development, and parenting skills.
• Ensures immunizations and well-baby visits are received in a timely manner.
• Assists individuals and/or families in learning how to access community services.
• Works with family to develop family support plan.
• Conducts interviews to collect general household data in order to assist household members.
• Coordinates necessary transportation for families.
• Maintains and updates client files.
• Participates in trainings.
• Makes referrals for emergency and ongoing services within the agency and to other agencies.
• Maintains liaison with community agencies and service organizations in order to determine the results of services rendered to individual clients.
• Performs related work as required. Provides phone and client contact support. This employee functions on an independent level while performing a variety of duties, which require initiative and sound judgment.

Knowledge, Skills, and Abilities:

• Knowledge of basic childcare practices.
• Knowledge of elderly care practices. 
• Knowledge of principles and techniques of effective communication. 
• Knowledge of community resources. 
• Knowledge of program objectives. 
• Knowledge of basic arithmetic. 
• Skill in basic counseling techniques.
• Ability to assist clients in accessing community resource services. 
• Ability to understand and apply the methods and practices used in medical, nursing, nutrition, child development or childcare settings. 
• Ability to interview clients to identify needs. 
• Ability to communicate effectively. 
• Ability to plan, organize and coordinate work activities. 
• Ability to establish and maintain working relationship with others.

Requirements:

• High school diploma.
• Incumbents in this job class are required to use a personal vehicle to conduct field investigations, field visitations, or transportation of clients.
• Must maintain a valid driver's license.
• Must maintain a valid vehicle registration.
• Must maintain appropriate automobile insurance. (Incumbents will receive a Vehicle Insurance allowance)

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on us.fitly.work). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.