Chronic Practice Liaison

Extraordinary Careers. Endless Possibilities.With the nation’s largest home infusion provider, there is no limit to the growth of your career.Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.Job Description Summary:The Practice Liaison, Chronic Therapies is responsible for improving referral-to-start conversion, and managing relationships with healthcare providers across chronic therapy programs, with a focus on specialty and infusion therapies.This role serves as a key connection point between providers, patients, and internal teams. The individual uses data, insights, and proactive account management to improve access, remove barriers, and deliver a strong provider and patient experience.Job Description:Job Responsibilities (listed in order of importance and/or time spent)Key ResponsibilitiesBuild and maintain strong relationships with physicians, clinics, and referral sourcesAct as a trusted advisor on services, referral processes, and therapy optionsReferral Optimization & ExecutionAssess referral workflows and identify barriers to timely patient startsPartner with Sales, Intake, Pharmacy, and Operations to resolve issuesImprove referral-to-start timelines, conversion rates, and provider satisfactionServe as a primary point of contact for key accountsProvider EngagementIn partnership with Chronic Account Executive:Execute outreach through calls, virtual meetings, and targeted campaignsIdentify and convert new referral opportunitiesPartner with field sales to expand reach and coverageData, Reporting & Continuous ImprovementTrack account performance, referral trends, and growth opportunitiesUse CRM and internal systems to manage activity and resultsParticipate in provider business reviews and performance discussionsRecommend process improvements based on data and feedbackPatient & Provider ExperienceSupport providers with education on referral requirements and processes when requested by the Chronic Account Executive.Guide patients and providers through onboarding and access questions when neededRepresent the organization at community and professional eventsCross-Functional CollaborationWork closely with Sales, Operations, Pharmacy, and Intake teamsSupport referral flow management when neededContribute to solving operational challenges that impact growthSupervisory ResponsibilitiesDoes this position have supervisory responsibilities?(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)NoBasic Education and/or Experience RequirementsHigh school diploma or equivalent is required3+ years of experience in one or more of the following: Pharmacy operations, Nursing Operations, Patient Onboarding, or Revenue Cycle Management.Demonstrated ability to build relationships and drive measurable outcomesStrong communication, problem-solving, and organizational skillsBasic QualificationsExperience establishing and maintaining relationships with individuals at all levels of the organization.Experience growing referral provider relationships and partnershipsExperience providing High Level/White Glove customer service to internal and external customers, including meeting quality standards of services and evaluation of customer satisfaction.Proficient computer skills. Ability to work with Microsoft Windows-based programs, and acceptable data entry skills required. Power Point, Excel, WordExperience in identifying operational issues and recommending process improvements.Ability to evaluate information and make decisions or take actions to problem solve or reach a goal.Strong interpersonal and communication skills. Ability to work cooperatively with pharmacy branch departments, Sales Team members, and customers.Strong organization and planning skills with ability to make/deliver presentationsTravel Requirements: (if required)Minimal travel (up to ~20%)Primarily remote with virtual engagementPreferred Qualifications & Interests (PQIs)Bachelor’s degree in Business, Healthcare, Life Sciences, or related fieldExperience in specialty pharmacy, infusion therapy, or chronic disease managementKnowledge of referral workflows, intake/admissions, or reimbursement processesBackground working with physician offices, hospitals, or care coordination teamsClinical experience or exposure (RN, LPN, Pharmacy Technician, etc.)Experience managing complex or multi-stakeholder accountsDue to state pay transparency laws, the full range for the position is below:Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.Pay Range is $48,500.29-$80,818.80Benefits:Medical, Dental, & Vision InsurancePaid Time offBonding Time Off401K Retirement Savings Plan with Company MatchHSA Company MatchFlexible Spending AccountsTuition ReimbursementmyFlexPayFamily SupportMental Health ServicesCompany Paid Life InsuranceAward/Recognition ProgramsOption Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information. #J-18808-Ljbffr Option Care