Medical Receptionist - Merrimack Family Medicine

Job Title

Receptionist

Job Overview

The Receptionist performs routine clerical, secretarial, and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping. This position directs all calls and visitors to the appropriate staff in a prompt and professional manner.

Job Description

Minimum Qualifications:

• High School diploma or equivalent.
• One (1) year of related office or clerical experience.
• Previous experience with phone systems or switchboard.

Preferred Qualifications:

• Two (2) years of medical office experience.

Duties and Responsibilities

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

• Creates a professional atmosphere in the reception area, being congenial and helpful to all guests, vendors, and employees.
• Meets, greets, and welcomes all visitors coming to the reception area and notifies proper person of arrival.
• Assists patients unable to ambulate with a wheelchair or calls Transport.
• Directs patient visitors to the appropriate care unit, clinic, or physician's office.
• Receives flowers, fruit and other packages for patients, records their arrival and assures that they are delivered to the patients.
• Ensures that parcels left at desk for out of hospital delivery are picked up.
• Answers and handles all phone calls as swiftly as possible while maintaining efficiency and accuracy. Makes sure all calls that need to be handled immediately or of any emergency nature get handled by the proper department.
• Makes every effort to transfer call to requested individual. Reach person requested and will transfer caller to staff member's voicemail box or, when appropriate, Nextel staff person if they are not readily available to caller.
• Answers simple questions when information is available such as clinic times and places, time and place of in-service, office hours.
• Alerts supervisor of changes or errors in phone list.
• Reports any problems or incidences that occur regarding the quality of telephone service provided by the Home Health Foundation to supervisor.
• Maintains card file of patient religious affiliation for visiting clergy and arranges for patients on danger list to be visited by appropriate clergy as soon as possible.
• Practices confidentiality principles set by the agency and federal HIPAA guidelines.
• Performs Check-In and Check-Out duties as necessary.

Physical Requirements

Works under normal office conditions, with occasional exposure to infectious diseases. Constant contact with patients, families, visitors, delivery people, taxi companies, physicians, etc.

Skills & Abilities

Excellent interpersonal skills. Ability to function well in very busy situations. Responsible and reliable. Good organization skills. Outstanding customer service. Ability to multitask and be productive both independently as well as with the team. Accuracy and attention to detail is a must in this position as is ability to use electronic medical records systems.

Compensation

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Pay Range: $17.57 - $21.96