ServiceNow Platform Architect

Job DescriptionJOB SUMMARY: The ServiceNow Architect is a technical key member of the ServiceNow platform team and is responsible for the overall platform design, architecture, security, data governance and platform interfaces and integrations. The ServiceNow Architect also works with the platform team to assist to analyze the platform impacts of new requirements. The ServiceNow Architect is the technical voice for the ServiceNow platform and is at the forefront on latest capabilities, solutions and roadmaps of the ServiceNow solutions.ESSENTIAL DUTIES AND RESPONSIBILITIESEnsures platform alignment with the platform roadmap and business strategyProvides consultative technical leadership to the ServiceNow platform team and other IT functions and platformsCreates and maintains a detailed view of the existing architectureProvides architectural controls to ensure the correct technical solutions are used when delivering business solutionsResolves technical escalations, including responding to Production Incidents and DefectsShares and enforces best practices at all levels of the platform from requirements, design, build, test, deployment and Production SupportPerforms demos, prototyping, workshops to promote and educate the ServiceNow community at BankUnited about new platform capabilities, solutions, applications and featuresParticipates in new applications and solutions design and discovery workshopsWorks closely with the enterprise architecture team and ServiceNow platform teamWorks closely and when required covers for the Platform Administrator roleAssists in migrating configurations across instances and upgradesProvides recommendations to platform integrations, connectors, APIsEnsure the instance health and hardening is governed on a regular basis and proposes improves to improve the instance healthCreates and enforces data governance and security standards throughout the platformProtects data and resources in the platform with tools like ACLs (Access Control Lists) and ensures users have the required and correct accessPerforms regular reviews of critical systems logs to identify any failures, systems errors, broken jobs, system availability and performance is not below the required thresholdsStays current with ServiceNow knowledge and learning through self-study and utilizations of available trainingIs an advocate for Digital transformations and promotes best practices for improving the employee and customer experiencesWorks closely and collaborates with other platforms owners, architects, engineers, Cloud teams and technologies like AWS, Google, Microsoft Azure, Backbase, Salesforce, SailPoint, OKTA, ADP, SplunkAdheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).Adheres to Bank policies and procedures and completes required training.Identifies and reports suspicious activity.SUPERVISORY RESPONSIBILITIESN/AQUALIFICATIONSEducationBA/BS degree in Computer Science education preferred Knowledgeable of Architecture best practices and standardsExperience2-4 years performing ServiceNow administrator role 2-4 years’ experience in ServiceNow solutions/Application(s) (ITSM, ITBM, CSM, HR, ITOM, etc) Experience with the NOW Application Studio, Application Engine Studio, Mobile applications and Mobile studio for both android and iOS devices 3-5 years’ experience in SDLC (Software Development Life Cycle) methodologies and frameworks (Waterfall, Agile, Hybrid) Knowledge of ServiceNow best practices for managing and supporting the ServiceNow platform, Applications Development, Security and Data Governance best practices Strong experience in presentation and communications skills 3rd Party Integrations Development (Connectors, REST, SOAP, MID Servers, etc) Experience with SSO (Single-Sign-On) and MFA (Multi-Factor-Authentications) solutions like OKTA, Microsoft Azure AD Experience with ServiceNow development methodology and the Now Platform including AppDev Engine, Flow Designer, Integration Hub, Mobile Studio, and Automated Test Framework Practical knowledge or experience with Operating Systems (Linux, Windows) Ability to understand business requirements and convert them into architecture and solution design Experience in multiple application architectures and supporting technologies Knowledge in ITIL foundations with the ability to relate concepts to implementation strategiesLicenses and CertificationsServiceNow Certified System Administrator required (1) ServiceNow Mainline Implementation Certification (ITSM, CSM, HR) preferred ITIL v3 or v4 Certification preferredKnowledge, Skills, and AbilitiesUphold excellent time management and organizational skills with an aptitude toward creative problem-solving.Working English language proficiency: writing, reporting, verbal/oral communicationExperience in an Agile teams environment using Scrum and KanbanProven troubleshooting skillsRemain innovative, creative, and self-directedBe a great leader and team player with a record of accomplishment in managing multiple complex tasksIs active in the DEVOPS strategy and framework being implemented at BankUnited and applies DEVOPS best practices for the ServiceNow platformAligns to the BankUnited Enterprise Architecture standards and frameworksKnowledgeable and promotes best practices from ServiceNow CSDM (Common Service Data Model), BIAN framework and TOGAF Architecture industry standardAdditional InformationCandidates residing in locations within BankUnited's footprint may be given preference.Job DetailsJob Type: Full Time - PermanentCategory: Information Technology