Automotive Service Advisor

Automotive Service Advisor

Automotive Service Advisor Bolt Auto Care is looking for a friendly, organized, and motivated Automotive Service Advisor to join our team. The Service Advisor is the main point of contact for our customers and plays a key role in keeping the shop moving, the customer informed, and the service process running smoothly. This position is a great fit for someone who enjoys helping people, can communicate clearly, stays calm in a busy environment, and is willing to learn the automotive service business.

What You'll Do As a Service Advisor, you will help customers from the time they arrive until their vehicle is completed. Your responsibilities will include: Greeting customers in a professional and friendly manner Listening carefully to customer concerns and documenting vehicle issues accurately Creating repair orders and communicating customer concerns clearly to technicians Reviewing vehicle inspections, technician notes, and service recommendations Preparing and presenting estimates for maintenance and repairs Explaining recommended services in a clear, honest, and customer-friendly way Keeping customers updated on vehicle status, approvals, delays, and completion times Scheduling appointments and helping manage the daily service flow Answering phone calls, emails, and in-person questions professionally Helping customers understand maintenance needs based on vehicle history, mileage, and manufacturer recommendations Working closely with technicians and management to provide a smooth customer experience Following up with customers on declined services, estimates, and future maintenance needs

What We're Looking For The ideal candidate will have: Strong customer service and communication skills A positive attitude and a professional appearance Good organization and attention to detail The ability to multitask in a fast-paced environment Basic computer skills and the ability to learn shop management software A willingness to learn automotive systems, services, and repair processes The ability to explain technical information in a simple and respectful way Reliability, accountability, and a team-first mindset Automotive experience is helpful, but not required for the right person. Previous experience in customer service, sales, dispatching, retail, restaurants, or office administration can also be a strong fit.

Benefits and Opportunities Bolt Auto Care offers: Competitive pay based on experience and performance Training and development opportunities Career growth within the company Paid time off and holiday pay for eligible employees Employee discounts on automotive services and repairs A supportive team environment focused on doing the job right and taking care of customers Benefits may vary based on position, schedule, and eligibility.

About Bolt Auto Care Bolt Auto Care is a locally operated automotive service and repair business serving Gainesville, Texas and the surrounding area. We provide maintenance, diagnostics, repairs, tires, alignments, brakes, inspections, and other automotive services. Our goal is simple: take care of people, fix vehicles correctly, and build long-term trust with our customers. Equal Opportunity Employer Bolt Auto Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, or any other characteristic protected by law.