Telesales Supervisor

Job Description A bit about this role: As a Telesales Supervisor at Devoted Health, you will lead and develop a team of agents selling Medicare Advantage policies. We are looking for a high-energy leader who is as motivated by hitting a sales target as they are by the professional growth of their team. Whether you come from Healthcare, Retail Leadership, High-Growth Startups, or High-Volume Sales, you are a coach at heart. Your number one priority is being in front of agents: live coaching, call shadowing, and providing the immediate feedback necessary to drive conversion while maintaining uncompromising quality standards. Responsibilities and Impact Drive Team Results: Lead a team of 15+ agents, fostering a culture of high performance, accountability, and mission-driven motivation. Elite Coaching: Deliver real-time training to drive resilient sales results, ensuring a strict balance between high conversion and quality compliance. Operational Oversight: Manage the team to achieve goals on phone service levels, call quality, outbound contacts, and sales targets. Multi‑Zone Leadership: Effectively manage remote and onsite teams across multiple time zones, navigating the long ball of a high-growth environment. Continuous Improvement: Use data‑driven insights to foster professional development and maintain peak team output during both peak and off‑peak seasons. Escalation Support: Handle customer escalation calls with empathy and efficiency to protect the member experience. Required Skills and Experience At least 1–2 years of experience supervising or managing a team in a high‑volume, fast‑paced environment. A proven track record in a sales or customer‑facing environment with a primary KPI of hitting targets and closing deals. Ability to deliver direct and timely feedback; comfortable addressing underperformance early to maintain a high-performing floor. Compliance‑first reflex; understands that sales targets matter only if we protect our members and the organization through strict adherence to CMS regulations. Ability to acquire a state health insurance prior to your start date. Proficient with Excel/Google Sheets and able to use dashboards to identify coaching needs. Strong problem‑solver who thrives in change and can manage the swing between core seasons and high‑pressure peak cycles. Desired Skills and Experience Previous experience in Healthcare and/or Medicare sales is highly preferred. Experience building and delivering formal performance management and corrective action plans. An early‑adopter mindset; proactive interest in learning new software. Experience using CRM/Marketing platforms (e.g., Salesforce) and contact‑center tools. Basic knowledge of Large Language Models (LLMs) and AI‑assisted agent tools; ability to support adoption, create prompts, and train agents on safe, compliant use. Salary Range $70,000 – $83,000 per year plus commission Benefits Employer‑sponsored health, dental, and vision plan with low or no premium. Generous paid time off. $100 monthly mobile or internet stipend. Stock options for all employees. Bonus eligibility for all roles excluding Director and above. Commission eligibility for Sales roles. Parental leave program. 401(k) program. EEO Statement Devoted Health is an Equal Opportunity Employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. Individuals are respected for their skills, experience, and unique perspectives. Devoted does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. #J-18808-Ljbffr