Sr. Clinic Assistant (H)

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The University of Miami/UHealth Department of Physical Therapy is currently seeking a full time Sr. Clinic Assistant to work in Miami, FL. The Senior Clinic Assistant works directly with patients and various healthcare facilities to obtain patient information for medical records in preparation for first clinic visits. The incumbent also assists with patient care, such as nursing activities and laboratory collections.

CORE JOB FUNCTIONS                                                                                                          

• Explains HIPPA to patients and obtains signatures.

• Submits signed consents to healthcare centers to initiate retrieval of medical records, x-rays, and other pertinent reports.

• Tracks pending records to ensure delivery prior to clinic visits.

• Communicates to the appropriate nurse coordinator if difficult or unable to obtain pertinent records. Travels within the facility and campus to retrieve records, films, or CDs.

• May collect and prepare specimens.

• Maintains accurate clinical records per hospital policy while preserving confidentiality of patient information.

• Assembles, completes, and processes patients’ charts.

• Assists with ordering, receiving, distributing, sorting, and storing supplies.

• Reports suspicious or unusual incidents to appropriate supervisory personnel.

• Assists with clerical duties, to include receiving phone calls, sending faxes and emails, and scanning and copying documents.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                         

Education:

High school diploma or equivalent

Experience:

Minimum 3 years of relevant experience

Knowledge, Skills and Attitudes:

• Skill in completing assignments accurately and with attention to detail.

• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.

• Ability to process and handle confidential information with discretion.

• Ability to work evenings, nights, and weekends as necessary.

• Commitment to the University’s core values.

• Ability to work independently and/or in a collaborative environment.

DEPARTMENT ADDENDUM

Department Specific Qualifications                                                                                     

Education:

• High school diploma or equivalent , some college in a related field is preferred.

• Good verbal and written communication skills.

• Good interpersonal skills to interact with patients.

• Bilingual English & Spanish preferred

Experience:

Minimum of 2 years of relevant experience

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

• Telephone responsibilities include, but not limited to speaking to speaking to the patient, and contacting a variety of health care facilities to obtain patient medical record information.

• Tracks pending records to ensure delivery for medical records release, billing inquiries and corrections, and subpoenas.

• Assists in performing insurance re-authorization duties for continuing therapy services for patients.

• Provide relief coverage at various satellites in the event of support staff shortage.

• Assist Clinic Manager with ordering supplies and inventory management.

• Serve as a point person to maintain compliance logs, and keep satellite staff up to date with Joint Commission standards and compliance issues.

• Perform data entry into research data base for outcomes measurements linked to quality initiatives.

• Assist in recruiting appropriate subjects for clinical research activities.

• Assist in coordinating volunteer placements across the physical therapy satellites.

• Establish, maintain and periodically update a training manual for clinic assistants and front desk personnel that will serve as a printed resource for new staff.

• Serve as a trainer for departmental orientation for new incoming clinic assistant staff, and to a lesser extent, professional staff.

• Assist in updating website layout, integrating graphics and updating content.

• Provides technical expertise in front and back-end web development, and applications maintenance.

• Supports web infrastructure by providing end-user support, product evaluation, and integrating management tools.

• Assists in data extraction in order to provide analysis to assist in the development of technology plans and strategies to enhance overall performance, reduce costs, and increase efficiencies.

• Assist in social media presence and marketing activities for the department with specific marketing targets and activities by assignment.

• Assist in coordinating specialty events related to academic department’s community service opportunities.  Recruit volunteers as needed.

• Perform all other essential duties of a clinic assistant

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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