Front Desk Associate

NVISION® Eye Centers located in Aliso Viejo, California is seeking a Front Desk Associate to serve as the primary contact for patients in a high‑traffic ophthalmology office. RESPONSIBILITIES Manages phones, screens calls, confirms and reschedules appointments. Coordinates patient files and ensures proper documentation. Greets patients enthusiastically as they arrive and guides them through the initial steps of the consultation process. Obtains authorizations for any medical patients. Scans and enters insurance cards, ensuring accuracy of information. Audits invoices against purchase orders, researches discrepancies, and approves for payment. Investigates problems with obtaining payment for bills. Makes concrete attempts to add value or to make improvements for the customer and acts on behalf of the customer being served to promote fair and timely internal resolution of issues. Prepares charts for next day's appointments. Greets patients, has them complete the proper paperwork and informs them of the process flow, by communicating clearly with the customer regarding expectations. Handles center correspondence by conveying concise, honest and respectful messages in written and verbal communication. REQUIREMENTS 2+ years of ophthalmology or healthcare experience (preferred). High school diploma or equivalent. Desire to provide an exceptional patient experience. USD $19.00/Yr. USD $23.00/Yr. #J-18808-Ljbffr