Service Advisor

Purdy Mazda of Bryan College Station - Bryan, TX 77802 Overview Position Type Full Time Category Description Purdy Mazda is looking for self-motivated individuals who would like to serve as a Service Advisor. The Service Advisor serves as a primary point of contact for service customers by coordinating vehicle repair and maintenance services in a professional, customer-focused, and operationally efficient manner. This role supports customer retention, repair quality, communication, and service department performance while promoting a hospitality-driven customer experience aligned with dealership standards and values. Our automotive group, Purdy Group, believes and thrives on the values of Fun, Care, and Accountability. You are entering into a field that requires a high level of integrity and character. An Advisor at Purdy Group wants to provide exceptional service. If integrity, compassion, and a desire to learn sounds like you, then a Service Advisor role might be in your future. Job Description: Customer Service & Vehicle Intake Greet customers promptly and professionally while obtaining vehicle and service information accurately. Listen to customer concerns, identify service needs, and assist with determining appropriate repair or maintenance recommendations. Conduct vehicle walkarounds, visual inspections, road tests, or customer ride-alongs as needed to confirm service concerns. Advise customers regarding recommended maintenance, manufacturer service schedules, and repair needs. Build customer trust through professional communication, responsiveness, and transparency throughout the service experience. Repair Order Management & Workflow Coordination Prepare repair orders including customer concerns, labor operations, cost estimates, and service recommendations. Provide complete and accurate estimates for labor, parts, and repair timelines. Establish and communicate estimated completion times and coordinate workflow with dispatch and service personnel. Notify dispatch personnel and technicians regarding incoming repair work and operational priorities. Monitor repair progress throughout the service process and communicate updates, delays, or additional repair needs to customers timely and professionally. Obtain customer authorization prior to performing additional repairs or services beyond the original estimate. Customer Communication & Service Follow-Up Explain completed repairs, charges, maintenance recommendations, and service documentation clearly and professionally. Handle customer concerns and service-related questions in accordance with dealership standards. Maintain communication with customers regarding work in progress, appointment scheduling, and vehicle status updates. Support customer follow-up initiatives and retention efforts designed to promote customer satisfaction and repeat business. Maintain high standards for customer satisfaction and service experience consistency. Operational Support & Documentation Review repair orders for operational accuracy, completed work, customer authorization, and documentation requirements prior to closing. Maintain organized repair order documentation, service files, pricing guides, and department forms. Coordinate vehicle parking, key control, and vehicle security procedures in accordance with dealership standards. Assist with service scheduling, appointment coordination, and operational workflow management. Support quality control processes intended to minimize comeback repairs and operational concerns. Professional Standards & Compliance Maintain a professional appearance, positive attitude, and strong attendance record. Support dealership standards related to professionalism, customer care, safety, and workplace conduct. Ensure compliance with dealership procedures, manufacturer requirements, and applicable operational standards. Participate in meetings, training, and development opportunities as assigned. Contribute to a collaborative and team-oriented workplace culture. Competitive Compensation 401(k) with company-match Paid-time-off (PTO) Qualifications Qualifications: High school diploma or equivalent required. Previous automotive service advising, customer service, hospitality, or sales experience preferred; or an equivalent combination of education and experience. Valid driver’s license and acceptable driving record required. #J-18808-Ljbffr